ILIA Beauty · 7 hours ago
Loyalty Manager
Los Angeles, CA
Full-time
Hybrid
Mid Level
$80K/yr - $95K/yr
4+ years expILIA Beauty is a clean skin-centric beauty company that is seeking an Email Campaign and Loyalty Manager to strengthen customer relationships through strategic email communications and loyalty programs. This role involves developing and executing email marketing strategies while managing the customer loyalty program to drive engagement and retention.
Cosmetics
Responsibilities
Project management, cross functional partnership in campaign development
Brief, build, and deploy targeted email and SMS campaigns using Klaviyo and Attentive
In partnership with Senior Manager of Lifecycle and Loyalty, develop segmented email strategies based on customer behavior, preferences, and clean beauty journey – specifically for our VIP members
Manage ILIA's loyalty program, creating engaging experiences that reward our community while reinforcing our brand values
Oversee the loyalty program operations including point systems, rewards structure, and member communications
Analyze loyalty program data to identify trends and opportunities for program enhancement
Create and test compelling loyalty program offers and promotions to drive member engagement
Collaborate with creative teams to develop email templates and visual assets
Maintain customer database quality and ensure compliance with email marketing regulations
Qualification
Required
4+ years of experience in email marketing and loyalty program management with a CPG brand
Proficiency with email marketing platforms (Klaviyo preferred)
Strong analytical skills with experience in data-driven decision making
Excellent writing skills with ability to maintain consistent brand voice
Experience with A/B testing and campaign optimization
Knowledge of email marketing best practices and regulations
Preferred
Understanding of clean beauty industry and consumer trends
Benefits
Bonus Opportunity
Health Benefits - 100% employer-paid medical, dental & vision coverage
Flex Time Off - No cap on personal time off and paid company holidays
Seasonal Flex Days - Flexible scheduling to enjoy extra time under the sun during the Spring & Summer season
Parental Leave - Up to 18 weeks paid parental leave
401(k) - Save for your future with a 401(k) with a company match
Flexibility & Wellness Stipends - Monthly stipends to support remote work & self-care
Hybrid Work Model - Find your flow, working from home or from one of our offices
ILIA Products - Quarterly stipend to replenish your favorite products and try new ones
Company
ILIA Beauty
ILIA Beauty is a new path for beauty by balancing safety with product performance.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$14.5MKey Investors
Silas Capital
2022-02-01Acquired
2020-01-10Series B· $11.5M
2018-12-18Series Unknown· $3M
Leadership Team
L
Lynda Berkowitz
Member Board of Directors
Sasha Plavsic
Founder and Creative Director
Recent News
2025-06-21
Company data provided by crunchbase