OCHIN, Inc. · 11 hours ago
HEALTHCARE ACCOUNT MANAGER - PACIFIC OR MOUNTAIN TIME ZONE(TRAVEL) 2 Positions
United States
Full-time
Remote
Mid Level
$86K/yr - $137K/yrOCHIN, Inc. is a nonprofit leader in health care innovation, seeking to expand its team to meet increasing demand. The Healthcare Account Manager will act as a strategic advisor and primary liaison between OCHIN and its member organizations, focusing on cultivating relationships and ensuring high-quality member experiences through operational optimization and collaboration across various domains.
Health CareNon Profit
Responsibilities
Cultivate and maintain strong relationships with member executives and key stakeholders to ensure exceptional service delivery, alignment to OCHIN’s mission, and long-term member satisfaction
Independently lead, organize, and facilitate recurring member check-ins, site visits, and ad hoc meetings, ensuring thoughtful follow-up, internal coordination, and accountability for outcomes
Collaborate with members and internal teams to identify gaps in service, conduct business and technical analysis (including cost/resource modeling), introduce internal and external product and service owners, and develop action plans and solutions that support operational and strategic goals
Maintain accurate and timely account documentation, including meeting notes, action items, service history, CRM entries, and financial insights. Review KPIs to assess performance trends and drive continuous improvement
Partner across OCHIN departments, including project management and business development, operations, and finance to support new product onboarding, technology optimization, professional services, and the transition from stabilization to maintenance
Other duties as assigned
Qualification
Required
CANDIDATES MUST RESIDE IN THE PACIFIC OR MOUNTAIN TIME ZONE within 45 minutes of a Major Airport
Strong understanding/knowledge of Acute Care/Ambulatory clinical operations and EHR (preferably Epic) is required
Excellent and strong communication, listening and questioning skills
Ability to identify and partner (internally and externally) to offer new business solutions
Ability to effectively manage internal and external staff relationships, promptly reply to inquiries, ensure service level agreements are kept and manage expectations
Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment
Preferred
Experience in healthcare Account Management, Business Development, or Customer Success Management preferred
Knowledge of Healthcare Information Technology, EPIC preferred
Knowledge of a Customer Relationship Manager [CRM] and Microsoft Office Software Suite preferred
Experience working with FQHC and CCN highly preferred
Experience in creating, maintaining and enhancing member relationships at the executive level preferred
Ability to create and maintain accurate / accessible and organized documentation preferred
Benefits
We offer a comprehensive range of benefits.
Company
OCHIN, Inc.
OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Abby Sears
President & CEO
Brenda Garske
Chief Financial Officer
Recent News
American Health Information Management Association (AHIMA)
2025-04-28
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