Tunnl · 2 days ago
Account Manager
United States
Full-time
Remote
Mid Level
3+ years expTunnl is building a future where artificial intelligence enables organizations to connect meaningfully with the people who matter most. The Account Manager plays a critical role on Tunnl’s Client Experience team, managing deliverables and serving as the point of contact for key accounts, while supporting strategic research initiatives.
Artificial Intelligence (AI)Information ServicesInformation Technology
Responsibilities
Support larger strategic accounts in partnership with an Account Director
Own delivery across several small- to mid-sized client accounts
Serve as primary day-to-day client contact, providing responsive and thoughtful communication
Lead internal project and operational management for quantitative and qualitative research projects
Translate quantitative and qualitative data into insights and help connect outputs to client objectives
Draft reporting deliverables including toplines, memos, and presentation decks
Partner with Account Executive and Strategic Research teams to scope, QA, and refine audience and survey projects
Track project milestones and flag delivery risks early
Manage internal ticketing systems, Dropbox folders, and other organizational management tools
Ensure data transfers (LiveRamp, Dropbox, etc.) are completed accurately and documented properly
Conduct first-pass QA of deliverables before Director or client review
Support data validation, audience formatting, and memo creation
Coordinate audience activation processes and troubleshoot client-facing questions
Prepare agendas and lead status updates for client calls
Support onboarding of Research Analysts and Interns
Share learnings across pods to improve team systems and repeatability
Take initiative in proposing new solutions to delivery bottlenecks or client pain points
Contribute to a collaborative, feedback-rich team culture
Qualification
Required
3–6 years of experience in client services, research, public affairs, or digital strategy
Experience managing client communications, deliverables, and timelines
Excellent writing and verbal skills — can draft client-ready language
Strong attention to detail, especially in research or data-heavy projects
Familiarity with tools like Dropbox, Hubspot, LiveRamp, and Asana or other ticketing systems
Some domestic travel may be required (approximately 2–3 days per month) for client meetings or industry events
Preferred
Experience in public affairs, issue advocacy, or political communications
Experience with survey research, polling, or analytics tools
Experience with audience targeting, segmentation, or media planning
Comfort working with structured data, slides, and memos
DC-area preferred (hybrid team environment)
Benefits
Eligible for the Company Bonus Plan (targeting 15% of Base Salary)
Comprehensive benefits with excellent medical, vision, and dental coverage
HSA option
Flexible hybrid work policy
Flexible unlimited paid vacation + 80 hours of paid sick leave
10 paid company holidays + Christmas week off
401(k) plan with 100% match up to 3%, plus 50% match up to 5%
Cell phone reimbursement stipend
Monthly parking or commuter stipend for VA-based employees
Company
Tunnl
Tunnl is a data intelligence firm providing a platform that offers data for TV advertising.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$2.6M2023-01-30Series Unknown· $2.6M
Leadership Team
Sara Fagen
CEO, Tunnl
Alex Lundry
Co-Founder
Recent News
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