Schneider Electric · 1 day ago
Services Order Manager
United States
Full-time
Remote
Mid, Senior Level
$68K/yr - $102K/yr
5+ years expSchneider Electric is a global leader in energy management and automation, and they are seeking a Services Order Manager. This role is responsible for managing the end-to-end customer experience for service projects, ensuring timely completion and high customer satisfaction.
ElectronicsEnergyEnergy ManagementInformation TechnologyRenewable Energy
Responsibilities
Proactively look for opportunities to improve processes and escalate issues that need to be reviewed; make suggestions for improvements in a positive, solution-oriented approach
Elicit regular feedback from customers with the goal of maintaining solid relationships. Develop and maintain a fundamental knowledge and understanding of Schneider Electric products, processes and terminology to effectively communicate with customers regarding these aspects of our business
Assign work priorities, ensure job materials have been ordered, tracked and received. Ensure proper labor and resources are scheduled for each job
Serve as the primary contact and liaison between service staff and internal and external customers and sub-contractors. Communicate schedule conflicts, delays, or changes with customer and appropriate service and sales staff
Scheduling of the FSRs in an assigned territory, identify and assign Lead FSR as needed
Scheduling Outside Labor – internal and external, proactively work with 3rd party companies and other Service Territories to obtain needed manpower and resources
Work with PSM to insure FSR qualifications meet the requirements of the Service Territory
Monitor job costs and escalate issues to PSM for work that does not appear to be valid or within approved cost guidelines
Manage Work Orders from beginning to end of process including final order close out
Be prepared and actively participate in weekly operational meetings with PSM and monthly reviews with OM leader to discuss:
Project issues
Status of backlog
Forecasting
Work in Progress (WIP)
FSR utilization
Qualification
Required
Bachelor's degree in a related field or applicable experience
Knowledge of principles and processes for providing customer and personal services
Knowledge of basic accounting or financial principles and methods
Ability to review and understand electrical drawings and specifications desired
5 years Electrical Power Distribution knowledge and experience desired
Project management experience desired
Professional experience in customer service
Solution oriented - will offer solutions about how to best resolve issues or make adjustments in the process to improve
Takes ownership proactively and maintains a positive approach, looks for ways to improve the team and business
Extremely effective in leveraging knowledge of those around them to effectively manage the end to end process with the customer
Excellent customer service skills
Team player who is adept at planning, organizing and detail-oriented
Strong written and verbal communication skills
Ability to gather and analyze data
Ability to learn and work efficiently within multiple computer-based systems including Sales Force, SAP & the Microsoft Office Suite of products
Preferred
Some Technical knowledge is preferred
Benefits
Medical (with member reward points)
Dental
Vision
Basic life insurance
Benefit Bucks (credits to apply towards your benefits)
Flexible work arrangements
Paid family leaves
401(k) + match
Well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
Opportunity to purchase company stock (eligibility depends on start date)
Military leave benefits
Training and development opportunities
Company
Schneider Electric
Schneider Electric specializes in the digital transformation of energy management and automation.
10001+ employees
H1B Sponsorship
Schneider Electric has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (150)
2024 (103)
2023 (108)
2022 (98)
2021 (115)
2020 (109)
Funding
Current Stage
Public CompanyTotal Funding
$4.08BKey Investors
California State Water Resources Control BoardIdinvest Partners
2025-08-26Post Ipo Debt· $4.08B
2018-04-05Grant· $1.6M
2004-12-03Series Unknown
Leadership Team
Deepak Sharma
President - Greater India zone, MD & CEO - Schneider Electric India Pvt. Ltd
Jai Sharma
CFO Greater India Zone
Recent News
2026-01-25
Company data provided by crunchbase