Estes Forwarding Worldwide · 8 hours ago
Intern, IT Desktop Support
Richmond, VA
Internship
Onsite
Intern
0+ years expEstes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions. The Intern, IT Desktop Support role offers undergraduates the chance to contribute to EFW’s mission while developing professional skills, focusing on IT support within transportation and logistics.
AutomotiveLogistics
No H1B
Responsibilities
Contribute to special projects in support of IT initiatives
Support IT Desktop Support and department leadership with administrative duties, such as reports and documentation
Responsible for the routine maintenance and support of the standard hardware/software technology in use at the company. This could range from configuring and moving a workstation to inputting data into local operational processes, like PC inventory, to escalating a technical issue to a more senior tech within the team
Work independently on tasks and service requests but get active guidance from more senior technical resources within the location team
Assist in technical upgrading and maintaining of entire desktop systems
Install, configure, test, monitor, and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
Effectively support our technology to ensure productivity of associates as they work in turn to serve our external customers
Receive and respond to incoming calls, pages, and/or emails regarding desktop problems
Track distribution and disposition of desktop peripheral equipment and software
Support and promote company core values
Must be able to work extended hours, weekends, and holidays based upon business need
Comply with company C-TPAT and TSA security procedures
Regular attendance is required
Perform other duties as assigned
Qualification
Required
Outstanding interpersonal and skills which are essential for interacting with all levels of an organization
Must be flexible, aptitude for critical thinking, act, and prioritize in a pressured, fast pace environment
Proficiency in MS Office Suite applications required
Dependability in terms of attendance, meeting deadlines and punctuality
An ingrained concern for the customer and representing our Company in the best professional manner possible
Innovation and strong problem solving skills
Ability to work independently and collaboratively
Excellent written and verbal communication skills
Strong financial and analytical skills
Honesty, integrity, professionalism and confidentiality are required
Ability to read and interpret general business documents
Ability to write routine reports and general business correspondence
Ability to work with peers and communicate basic concepts
Ability to solve practical problems through standardized solutions that require limited judgment
Ability to follow prescribed and detailed procedures to solve routine problems
Must be eligible to work in the United States
At this time, EFW will not sponsor a new applicant for employment authorization for this position
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Minimum of a High School Diploma (or equivalent) and 0-2 years of experience
A rising junior or senior in a 4-year college degree program (Business and/or Logistics preferred)
A history of achievement and aptitude demonstrated by a 3.0 GPA, and/or other recognition such as scholarships, awards, and honor societies
Benefits
Paid vacation, sick time, and holidays
401(k) plan with company match
Medical, dental, and vision insurance
Short- and long-term disability plans
Life and accidental death & dismemberment insurance
Job referral bonus program
Company
Estes Forwarding Worldwide
Estes Forwarding Worldwide is a logistics company specializing in domestic delivery services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Fisher
Chief Executive Officer
Recent News
2024-04-24
Company data provided by crunchbase