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Tata Consultancy Services · 15 hours ago

Nexthink Engineer

Columbus, OH

Full-time

Onsite

Mid Level

$95K/yr - $100K/yr

Tata Consultancy Services is seeking a Nexthink Engineer to enhance their digital experience management capabilities. The role involves implementing and maintaining the Nexthink platform, creating dashboards and reports, and collaborating with technical teams to improve processes and support users.

Business Information SystemsConsultingInformation TechnologyIT Management

H1B Sponsor Likely

Responsibilities

Experience in Nexthink Collector Packaging, Agent roll-out, Platform setup

Nexthink Integration experience with AD, SSO, Jira/ServiceNow, Amplify, Chatbot, etc

Experience in creating customer specific Dashboards, Alerts, Application Experience, Campaigns, Remote Actions and Digital Experience

Proficient in NQL

Ability to collect, analyze and interpret data from Nexthink

Perform baseline of end user device & Application KPI's with client

Finalize the thresholds against each KPI and execute SLA document

Generates Tool based reports - Weekly, Monthly & Quarterly as agreed

Work with other technical teams to drive implementation of improvement activities

Ability to present Nexthink findings and Value Add to customers on a periodic basis

Proficient in Windows PowerShell Scripting with a minimum L2 level

Experience with automating tasks and processes using PowerShell including working with AD and windows components

Strong Windows knowledge

Ability to identify and implement process improvements

Effective communication & collaboration skills to work with technical and non-technical stakeholders

Install, configure and maintain Nexthink platform

Customize remote actions, Dashboard, Alerts, Campaigns and Flows

Analyze data from Nexthink, provide periodic update to the stakeholders

Develop and maintain documentation for Nexthink processes

Collaborate with IT teams to resolve technical issues

Provide support and training to increase adaptability and usage of the tool by SD and EUC teams

Identify opportunities for process improvements and DEX improvisation

Stay up to date with the latest best features, best practices and industry trends

Experience in Desktop Support

Experience in Intune, AD

Experience in Application Monitoring

Experience in Azure Cloud

Experience in Powershell

Experience in Jira

Familiarity with data visualization tools (e.g., Tableau, Power BI)

Qualification

Nexthink Collector PackagingNexthink IntegrationNQLWindows PowerShell ScriptingDesktop SupportIntuneAzure CloudApplication MonitoringData visualization toolsEffective communicationCollaboration skills

Required