The St. Joe Company · 8 hours ago
Front Office Manager at WaterColor Resort
Santa Rosa Beach, FL
Full-time
Onsite
Entry, Mid Level
2+ years expThe St Joe Company is a hospitality organization, and they are seeking a Front Office Manager to coordinate daily functions of the hotel front desk and related services. This role involves training and managing staff, addressing customer complaints, and ensuring exceptional accommodations and customer service for guests.
Building MaterialReal Estate
Responsibilities
Attend weekly management meetings
Assist front desk with their duties/ help create their daily procedures
Troubleshoot system errors
Answer phones and respond to emails
View and organize reservations
Follow-up on guest complaints or issues
Complete payroll by the designated due date
Create weekly schedules
Ordering, Invoicing, and inventory of the needed supplies
Responsible for covering hourly shift
Defining and implementing front desk objectives and procedures
Training of staff and managing of shift schedules
Tending to guests’ complaints and procedures
Administrative duties such as filing and updating records, among others, as needed
Maintaining front desk office supplies and equipment
Ensuring the front desk and reception area is kept clean and organized
Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
Assist in the development and monitoring of the budget to provide top quality customer service
Compile occupancy reports and financial information for the general manager
All other duties as assigned
Qualification
Required
Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
Ability to read, write, speak, and communicate in basic English preferred
Bachelor's degree in hospitality or similar
A minimum of 2 years' experience as a front desk agent
Background in front office operations and housekeeping
Detail oriented and thorough
Ability to perform consistent work to the highest of standards
Ability to remain discreet and respect the privacy of guests
Proficient in word and excel
Ability to interact with guests in a pleasant friendly way
Ability to lead and train efficiently and effectively
Ability to provide exceptional customer service
Ability to solve issues independently
Critical thinking skills
Basic knowledge of bookkeeping
Excellent time-management skills
Proven ability to respond effectively to sensitive inquiries or complaints
Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc
Interpersonal skills, high level of communication skills, ability to make decisions and lead others
Understanding of how Housekeeping and Front Office work together
Walking, standing for long periods of time
Lifting, bending, reaching as needed
Frequent keyboarding
Must be able to lift 25lbs
Preferred
Ability to read, write, speak, and communicate in basic English preferred
Leadership experience preferred
Company
The St. Joe Company
The St. Joe Company is a Florida-based real estate developer and manager. The company owns land concentrated primarily.
11-50 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-03-30IPO
Leadership Team
Rhea Goff
SVP and Chief Administrative Officer
Recent News
Company data provided by crunchbase