VXI Global Solutions · 1 day ago
US Virtual - Customer Service Representative (Automotive) - Work from Home
United States
Full-time
Remote
New Grad, Entry Level
$15/hr - $15/hr
0+ years expVXI Global Solutions is a company committed to customer focus and satisfaction. They are seeking highly motivated Customer Relations Representatives to engage with vehicle owners and dealerships, addressing inquiries and resolving complaints to enhance customer satisfaction.
ConsultingInformation TechnologySoftware
Responsibilities
Customer Interaction: Engage with customers by answering incoming phone calls to address inquiries and resolve complaints in a timely and professional manner
Problem Resolution: Analyze customer concerns and inquiries, providing appropriate solutions. Take ownership of issues and follow through to resolution, ensuring a positive customer experience
Multi-Tasking Excellence: Manage multiple software applications simultaneously while actively listening and responding to customers' needs
Research & Support: Utilize online resources to research customer issues and provide support, especially with in-vehicle technology (e.g., Apple CarPlay®, Android Auto, Bluetooth, navigation systems)
Customer Experience Enhancement: Identify opportunities to improve the guest experience by researching unique customer requests and offering solutions
Technical Assistance: Provide troubleshooting assistance for in-vehicle technology, including phone pairing, multimedia products, and navigation features
Emotional Intelligence: Use strong emotional intelligence to manage and diffuse challenging situations, ensuring a positive and low-effort experience for customers
Attendance & Punctuality: Maintain excellent attendance and punctuality to ensure seamless service delivery
Qualification
Required
High School Diploma or equivalent
Previous customer service experience in a fast-paced, phone-based or customer-facing environment
Excellent verbal and written communication
Strong attention to detail and organizational skills
Proficient knowledge of in-vehicle technology (e.g., Apple CarPlay®, Android Auto, Bluetooth, navigation)
6+ months in a contact center or customer service role with high call volume
Proven ability to handle 100+ calls/day while staying composed
Ability to work varied shifts within Contact Center hours (Monday to Friday, and Saturdays) based on business needs
Must attend and complete 100% of the training within the first 90 days
Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise (e.g., children, pets, and others)
Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream
Tech-Savvy: Comfort with technology and ability to learn new systems quickly
Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment
Strong verbal and written communication skills, especially in a virtual setting
Ability to adapt to changing technologies and procedures while working remotely
Preferred
Automotive experience (e.g., dealership, technician, or automotive industry roles) is a plus
Benefits
Company-Provided Equipment: All necessary equipment will be provided.
Comprehensive Benefits: Full health insurance package including medical, dental, and vision coverage.
Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
Generous Referral Program: Earn $20 per paycheck for every person you refer-and your referral earns it too! No limits on payouts.
Comprehensive Training: Paid training to ensure you are fully prepared for success.
Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider.
Work-from-Home Convenience: Save time, money, and reduce your environmental footprint.
Inclusive Culture: We are an Equal Opportunity Employer, including individuals with disabilities and veterans.
Company
VXI Global Solutions
VXI Global Solutions is a provider of business process and information technology outsourcing services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-05-25Acquired
Leadership Team
David Zhou
Co-CEO
Frank Yao
President and Chief Commercial Officer
Recent News
2025-09-12
Research and Markets
2025-05-30
Company data provided by crunchbase