Mercy · 9 hours ago
Office Supervisor - Primary Care
St Louis, MO
Full-time
Onsite
Entry, Mid Level
2+ years expMercy is a healthcare organization seeking an Office Supervisor to oversee the day-to-day operations of their medical practice. This role involves ensuring smooth workflow, exceptional patient service, and adherence to established policies and procedures while supporting clinical and administrative functions.
AssociationChild CareFertilityHealth CareRehabilitation
Responsibilities
Oversee daily operations of the medical office to ensure efficiency and alignment with practice goals
Provide leadership, direction, and support to coworkers across clinical and administrative functions
Monitor workflow and adjust assignments to meet patient care and operational needs
Ensure a welcoming, professional, and compassionate environment for patients and families
Assist staff with patient concerns and take an active role in resolving issues promptly
Support initiatives to improve patient satisfaction and office performance
Coordinate front desk activities, scheduling, patient check‑in/check‑out, and medical record management
Oversee referrals, prior authorizations, and billing-related processes to ensure accuracy and timeliness
Manage supply ordering, inventory, and vendor coordination
Ensure staff and operations adhere to clinic policies, procedures, and regulatory standards
Maintain updated knowledge of CPT and ICD‑10 coding practices as applicable
Support quality care standards and compliance expectations throughout the practice
Foster a positive, team‑focused work environment
Assist with training new coworkers and supporting ongoing staff development
Communicate operational updates, process changes, and expectations to the team
Qualification
Required
High school diploma or equivalent
Minimum of two years of experience in a healthcare setting and/or prior supervisory or leadership experience
Preferred
advanced education or relevant coursework
Experience in medical office operations, patient coordination, or administrative healthcare roles
Benefits
Medical, dental, and vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period
Company
Mercy
Mercy is a U.S. health system that provides heart, children’s, and orthopedic care services.
Founded in 1986Saint Louis, Missouri, USA
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$2.2MKey Investors
Patient-Centered Outcomes Research InstituteFCC
2025-04-08Grant
2022-01-14Grant· $2.2M
Leadership Team
Mike Mudd
Chief Operating Officer
David Argueta
Senior Vice President - President of Community Operations
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