Stephen Gould · 5 days ago
Client Management Specialist
New York, NY
Full-time
Hybrid
Entry, Mid Level
$65K/yr - $75K/yr
2+ years expStephen Gould is a company founded on a passion for entrepreneurship, seeking to bring people and ideas together. As a Client Management Specialist, you will assist in managing client product and business portfolios, ensuring alignment with company policies while providing outstanding service to clients.
Graphic DesignManufacturingPackaging ServicesProduct Management
Responsibilities
Assist with managing client product and business portfolios
Administer client activity relating to composing client and supplier correspondence, processing orders, maintaining distribution spreadsheets, project tracking, research and managing budgets
Work closely with clients, suppliers, and internal teams to best meet client needs
Ensure that client portfolios and sales teams align to and emulate the company’s policies, procedures, and behavioral expectations
Communicate with sales agents, project managers, branch and corporate partners, clients, warehouse personnel and suppliers
Assist with initiating quotes in support of client product requests
Receive, process and place client orders including scheduling shipment of goods via land, air and or sea
Own and process Quality Management Standard documents - including ISO forms, Return Material Authorizations (RMA) and quality control action plans
Capture all supporting documentation for orders and portfolios in the ERP system (Epicor) including freight invoices and inventory management documents
Work with Corporate Depts to ensure orders are processed for billing in a timely manner and drive the prompt collection of invoices
Qualification
Required
Associate degree in Business or related discipline + 2 years of experience required
Preferred
Bachelor's degree in business or related discipline highly preferred
High Proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools – such as Microsoft Teams, Webex and Zoom highly preferred
Bilingual English/Spanish highly preferred
ERP (Enterprise Resource Planning) system knowledge for core supply chain, manufacturing, services, financial and other processes of an organization highly preferred
Ideally experience in a corporate sales and service environment is preferred
Company
Stephen Gould
Stephen Gould offers product management, design, and packaging services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Justin Golden
Chief Executive Officer
Michael Golden
CEO
Recent News
Business Wire
2026-01-22
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2024-11-15
2024-04-13
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