Maverick Power · 6 days ago
Service Call Center Lead
Garland, TX
Full-time
Onsite
Entry, Mid Level
2+ years expMaverick Power is a rapidly expanding company recognized for its innovative power distribution solutions. The Service Call Center Lead is responsible for overseeing call center operations to ensure high customer satisfaction and collaborating with various teams to address quality and warranty concerns.
Electrical DistributionEnergy EfficiencyProject Management
Responsibilities
Oversee call center operations, assuring “same day” response to internal and external support requests
Collaborate with the Engineering, Field Services and Product Management team to as necessary to address quality and warranty concerns
Read and interpret technical drawings, service manuals and product instructions for configuration of equipment
Generate work orders, document findings and detail problem resolution utilizing company and customer computer maintenance management systems
Work with service management, engineering and manufacturing staff to address manufacturing quality issues, change requests and material support
Qualification
Required
4-Yr Technical Degree and minimum of 2 years of technical experience. Alternately an equivalent combination of education and experience is required
Ability to travel, including one or more overnight stays when required
Ability to interpret technical drawings, electrical power studies and other technical documents including customer specifications
Preferred
Experience with the operation and maintenance on Maverick Power distribution products
Experience in a data center environment
Experience with technical data entry, specifically on a CX Alloy/ACA or other CMMS system
Benefits
Paid Time Off
401K Matching
Medical
Dental
Vision Benefits
Company
Maverick Power
Maverick Power is a power distribution company that specializes in project management and field services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Currier
President & CEO
Recent News
2025-11-13
2025-08-13
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