OneLegacy · 6 hours ago
Application Analyst
Azusa, CA
Full-time
Onsite
Entry, Mid Level
$51K/yr - $79K/yr
2+ years expOneLegacy is the nation's largest organ, eye, and tissue recovery organization, dedicated to saving lives and sharing hope. The Application Analyst is responsible for providing end user support for organization-wide systems, participating in software validation activities, and assisting with user requirements and documentation for software development.
Hospital & Health Care
Responsibilities
The Application Analyst provides and coordinates end user systems support within a timely manner. If end user issues cannot be resolved immediately, escalates appropriately for problem resolution. Coordinates onsite vendor support when necessary
Provides software support/guidance on functions, features and usage of software products. Support may be at the on-site or remote
Assist development team to investigate, analyze, and resolve technical problems related to application functions, programming, and procedures
Facilitate end-to-end testing, troubleshoot application issues, ability to analyze application data and determine root cause of issue. Create test plans, execute test cases, track test issues and report on test results (and log defects)
Provide timely communications to application users related to issues and IT maintenance activities
Develop and maintain technical and user procedural documentations
Participates with Software Development Department afterhours help desk on-call responsibility
Participates in the management (create, deactivate, delete, or update) of user accounts for all software systems. Ensures that required documentation for user management meets Policy & Procedure requirements
Participates in the administration, maintenance, and configuration of organization software systems
Assists with data management to ensure data integrity during data input and output (reports). Assists with validating reports to ensure data presented in the reports is accurate. Provides data to meet end user requests by obtaining data from various reports. Provides end user support for locating existing reports
Fulfill ad-hoc data and reporting requests
Assists with the development and execution of test scripts to ensure that the system is validated for its intended use. Assists with the coordination of validation activities. Perform periodic production validations, updates and monitoring tasks
Assists with the documentation of user requirements during the development of software. Performs testing of the previous software development cycle’s completed development to ensure features were developed meeting user’s requirements and performing regression testing of the system to ensure that existing system features are not affected by the newly developed features prior to being released to production (User Acceptance Testing)
Assists with developing training material and training for system operation
Assists with training of staff on the new features and new production releases
Prepares training materials and documentation for customers and internal users. Provides training to less experienced peers
Assists with data entry of archived data
Multi-tasks to assist department team with tasks as assigned
Initiates, prepares and edits written materials, correspondence and reports using word processors, computer spreadsheets and computer database programs
Coordinates, tracks work flow and schedules projects to ensure timely completion
Assists as needed with creating the department presentations and reports: Creates and maintains files of in-service presentations and reports
Provides logistical support for presentations, and attends in-service if needed
Creates Excel data spread sheets
Creates PowerPoint presentations
Ability to maintain confidentiality of all information pertinent to donors, OneLegacy personnel matters, and OneLegacy finances
Submits online Helpdesk work orders for all IT work orders/projects in a timely manner
Performs other helpdesk support duties as assigned
Must report to work on time; must contact primary manager(s) if running late or not able to report to work
Prepares reports, memos, letters and other documents, using word processing, spreadsheet, database, or presentation software (Microsoft)
Takes on ad hoc projects while maintaining work flow and miscellaneous general office duties and administrative support
Performs all duties and responsibilities in compliance with safety guidelines, policies and procedures, regulations as outlined in the Code of Federal Regulations, and other applicable federal, state and local laws
Performs quality control practices as defined by the policies and procedures
Supports the organization’s Standards of Professional Conduct as outlined in the OneLegacy Employee Handbook, and the mission, vision and values
Follows the rules regarding personal attire outline in the OneLegacy Policy & Procedure
Performs other duties and projects as assigned
Assists with IT department compliance with applicable policies and procedures
Assists with providing end user support for various organization systems
Displays a consistent, professional degree of communication skills in person, on the phone, by e-mail and letters to internal and external communications
Answers and screens incoming calls and refers callers to the appropriate party or agency
Ensures that there is proper telephone coverage during normal business hours
Dedicated to the mission of OneLegacy and serving its Donor Families
Maintains a neat and organized work station and environment
Attends meetings as required and participates on committees as directed
Maintains professional growth and development through continuing education and in-service meetings
Insures compliance with local and state fire and safety codes
Handles confidential matters with external and internal donor, clients, vendors, processors, physicians, ME offices, etc
Performs other duties and projects as assigned
Qualification
Required
Minimum of a Bachelor's Degree in Computer Science, Engineering or related field
At least two (2) years related experience required and/or training or equivalent combination of education or experience
Computer literacy and skills are a must, along with working knowledge of Microsoft Applications (Word, Excel, Access, Visio, etc)
Proficient knowledge in MS Excel, Word, PowerPoint, Internet Explorer, Chrome and Microsoft Windows
Working knowledge of web technology including ASP .NET, HTML5, CSS and JavaScript
Require minimum typing speed of 40 wpm
OneLegacy requires employees to maintain a current California driver's license and current vehicle insurance based on California minimum insurance coverage standards
Employee must be able to pass a local government agency (coroner's office) background check
Preferred
Preferred working knowledge of Windows AD, SharePoint, Jira and TFS
Benefits
Medical/Dental/Vision Plans –Employer pays 90% of premium cost for employee
19 days of PTO
2 Floating Holidays
10 Holidays
Life Insurance
Supplemental Life Insurance
Wellness Plans
Employee Assistance Program
Pet Insurance
Gym Onsite
Mileage Reimbursement to applicable positions
Tuition Reimbursement
Employee Referral Program
403b Retirement Plan with an annual discretionary 8% Employer contribution
School Loan Forgiveness
Company
OneLegacy
OneLegacy is the non-profit organization dedicated to saving lives through organ and tissue donation in the seven-county.
201-500 employees
H1B Sponsorship
OneLegacy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Cynthia Maraman Perley
CFO
Tom Mone
Chief External Affairs Officer & VP OneLegacy Foundation
Recent News
Company data provided by crunchbase