Pediatric Home Service · 2 days ago
Patient Service Representative
Houston, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expPediatric Home Service is a national leader in pediatric home care, dedicated to helping medically complex kids live their best lives at home. They are seeking a full-time Patient Service Representative to join their customer-focused team, responsible for managing patient services and ensuring excellent customer support.
Customer ServiceHealth CareHealth DiagnosticsHome Health CareMedical DevicePersonal Health
Responsibilities
Creates and confirms delivery tickets for Durable Medical Equipment (DME)
Creates IV Delivery Tickets (as applicable)
Assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters
Serves as the Patient Services Coordinator of the Day (COD) (as applicable)
Maintains database of physician orders
Performs call-outs
Processes returned mail
Processes ‘to dos’
Obtains patient supply orders via telephone, fax or helpdesk
Obtains physician orders for products and services provided
Obtains and assists with new patient referrals via telephone and completes the DME intake
Updates patient account information on an ongoing basis, including patient change forms
Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Coordinates courier service with appropriate staff for deliveries as needed
Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access
On-call duties/rotation may be required based on business need
Other duties as assigned
Qualification
Required
High school diploma or 1–6 months of related experience and/or training, or an equivalent combination of education and experience
Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills
A high level of initiative combined with a customer service mentality is also required
Preferred
Durable medical equipment (DME) intake/ admissions experience preferred
Experience in Brightree EHR a plus!
Benefits
Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
401(k) Matching to help secure your future
Tuition Reimbursement to support your educational and professional growth
Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
Health and Dental insurance
Short & Long Term Disability and Life Insurance
Company
Pediatric Home Service
At Pediatric Home Service (PHS), we are leaders in home healthcare, dedicated to providing comprehensive services that enable children with medical complexities to thrive at home with their families.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-21Acquired
Leadership Team
Adam Nielsen
Chief Executive Officer
Cameo Zehnder
Chief Administrative Officer
Recent News
2024-03-07
2024-03-07
Company data provided by crunchbase