Marcus Hotels & Resorts · 23 hours ago
Front Desk Clerk FT
Milwaukee, WI
Full-time
Onsite
New Grad, Entry LevelMarcus Hotels & Resorts is a prominent name in the hospitality industry, seeking a dedicated Front Desk Agent to enhance the guest experience at the Hilton Milwaukee. The role involves greeting guests, managing check-ins and check-outs, and providing excellent customer service while addressing guest inquiries and concerns.
Business DevelopmentHospitalityHotel
Responsibilities
Greet and welcome guests as they arrive at the hotel
Check guests in and out of rooms
Input and retrieve information routinely from computer system to communicate guest requests. Make appropriate selection of rooms based on guests' needs
Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts
Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management
Promptly answer the phone in a professional and clear manner
Maintain cash handling accuracy including responsibility for House Bank
Other duties as assigned
Qualification
Required
Excellent customer service skills and communication are required
Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure
High school diploma or equivalent required
Ability to read, listen, and communicate effectively in English, both verbally and in writing
Ability to access and accurately input information using a moderately complex computer system
Hearing and visual ability to observe and detect signs of emergencies
Preferred
Previous hotel, receptionist, customer service, front desk or administrative experience preferred
Benefits
A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
"Two for one" movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another while maintaining your service with the company
Early wage access
Paid time off
Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
And more!
Company
Marcus Hotels & Resorts
Marcus Hotels & Resorts provides hospitality management, business planning development, investment, acquisition and renovation services.
Founded in 1966
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tiffany Leadbetter Donato
Chief Investment Officer
Recent News
2025-11-07
BizTimes Milwaukee
2025-09-18
MarketScreener
2025-09-17
Company data provided by crunchbase