HX Expeditions · 8 hours ago
Senior Groups Specialist
United States
Full-time
Remote
Senior Level
$27/hr - $31/hrHX Expeditions is dedicated to creating unforgettable experiences for travelers while promoting sustainability. The Senior Groups Specialist manages guest group bookings, ensuring smooth communication and exceptional service while supporting travel agents and internal teams.
TravelTravel AccommodationsTravel Agency
No H1B
Responsibilities
Create and manage group quotes, working closely with Revenue Management, Sales, and Travel Agents to ensure cabin inventory is allocated accurately and priced correctly
Support Travel Agents throughout the booking process, including the addition of guest names and coordination of ancillary services such as hotels, flights, transfers, and excursions
Accurately enter, update, and maintain all customer and booking information in internal systems, in accordance with established standard operating procedures
Distribute final travel documentation to Travel Agents and Groups, ensuring all invoices are accurate and payments are collected in full prior to departure
Conduct proactive follow-up with customer contacts as required and maintain complete and accurate call and activity logs
Identify, manage, and resolve issues or customer complaints, coordinating with internal stakeholders and escalating matters when appropriate to ensure timely resolution
Act as the first point of escalation for Group Specialists supporting the Americas, providing guidance and support to ensure service continuity and consistency
Support HX Sales Teams and Travel Agents in identifying and developing opportunities to grow group sales and maximize revenue
Provide cross-market support to the Groups team as required to meet business needs
Assist with additional responsibilities and projects as assigned, in line with company priorities and supervisor direction
Other duties as assigned
Think sustainably and bring this mindset to the team and partners
Champion the HX Spirits
Qualification
Required
Experience working within a group team in a comparable industry highly desired
Working knowledge of CRM and ticketing systems, Salesforce highly desired
Strong written and verbal communication skills, with the ability to clearly, professionally, and confidently communicate complex information to Travel Agents, internal stakeholders, and global teams
Ability to work alone with minimum supervision and with others in a team environment, occasionally under time pressure and on several tasks at the same time
Customer orientated and able to adapt/respond to different types of characters with the ability to multitask, prioritise, and manage time effectively
Be willing to support your team and the other teams in the business and be able to change your point of view
Commitment to self-improvement and be aware of how your decisions affect those around you and manage your time efficiently
Self-driven and independent, yet with a will to ask and understand
Strong stakeholder management
Curious and dedicated
Strong written and verbal communication skills
Thrives in a high-paced, international, changing work environment
Excellent problem-solving skills
Customer Service oriented, focus on delivering results and meeting customer expectations
Strong sense of initiative and urgency, with the ability to follow-up on outstanding matters efficiently
Candidate must reside in Florida and have right to work in the United States
Benefits
Employer-paid Medical
Vision
Dental
EAP
Retirement plan with 4% employer match
11 paid holidays
2 weeks of vacation
9 personal days
Company
HX Expeditions
In 1896 we set out on a journey of exploration from our homeland in Norway.
Founded in 1896
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Miljan Milentijevic
Chief Electro Technical Officer
Company data provided by crunchbase