Terra West Management Services · 5 hours ago
Front Desk Representative - Hono Koa
Lahaina,HI,US
Full-time
Onsite
Entry Level
1+ years expTerra West Management Services is seeking a Front Desk Representative to join their team. The role involves providing efficient guest registration and superior hospitality while ensuring a memorable experience for guests.
Real Estate
Responsibilities
Provide a superb customer and professional service regardless of guest demeanor, with company service standards
Follow all Safety and Security procedures to protect and ensure the safety of our guests, employees and assets
Input all guest information on account correctly during registration
Assignment of rooms to account according to company process
Issue and control guest room keys to account properly
Effectively handle and fulfill guest requests
Ensure accuracy of all shift end paperwork, including posting charges, accuracy of cash drawer funds, and making folio adjustments
Accurate cash and payment handling skills, inputted correctly on guest folios
Balanced each shift
Post all required transactions to guest accounts
Efficiently check guests in and out of the resort
Maintain a flexible work schedule based on business needs
Must be able to fully understand and use the front desk software, and must have general knowledge of the resort
Must be able to understand and use the telephone system
Must be able to take reservations for owners/guests and input into resort system
Perform all other job requests as assigned by management
Qualification
Required
High school or equivalent education required
1-2 years prior customer service experience required
Extensive experience with computers and telephones
Professional appearance that is clean, natural, polished, and professional
Effective communication skills and proficient oral and written English language skills
Excellent computer skills
Preferred
Prior front desk or hotel guest service experience strongly preferred
Prior experience handling cash and payment software preferred
Company
Terra West Management Services
Terra West Management Services is a real estate firm in Las Vegas.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lisa de Marigny
President & COO
Company data provided by crunchbase