Academic Programs International (API) · 7 hours ago
AI Knowledge Base Coordinator
West Lake Hills,TX,US
Full-time
Onsite
Mid LevelAcademic Programs International (API) is seeking an AI Knowledgebase Coordinator to manage information repositories for their AI systems. This role involves designing processes for knowledge management, ensuring high-quality data integration, and collaborating with clients and the Data Science team.
Education
No H1B
Responsibilities
Building the "Knowledge Playbook"
Process Architecture: Design and implement the end-to-end workflow for how knowledge is captured, audited, and updated within our systems
Standardization: Establish the "Gold Standard" for what documentation must look like to be effective for AI, creating templates and requirements that will guide our knowledge onboarding experience
Scalability: Move our knowledge management from "manual/bespoke" to "systematic/repeatable," ensuring we can support a rapidly growing list of clients without a loss in AI performance
Client Knowledge Onboarding
Strategic Integration: Serve as the lead for client knowledge transfers. You will work with clients to navigate their internal repositories (Zendesk, Google Drive, Wikis) and ensure their data is correctly integrated into our AI ecosystem
Gap Remediation: Act as a consultant to our clients, helping them identify where their internal documentation is weak or outdated and guiding them on how to fix it at the source
Data Science Partnership
Internal Tool Mastery: Use proprietary diagnostic tools built by our Data Science team to identify "knowledge gaps"—areas where the AI is struggling because the source data is missing or unclear
Source-of-Truth Advocacy: Instead of "patching" the AI, you will lead the effort to resolve issues at the root. You will work across teams to update the original documentation, ensuring the AI is always drawing from the most accurate and current data available
Feedback Loops: Design the communication loop between the Data Science team’s technical insights and the business-level documentation updates
Qualification
Required
You MUST reside in the Austin, Texas Metropolitan area to be considered for this position
We do not sponsor any type of Visa
Demonstrated track record of coordinating complex, multi-stakeholder initiatives end-to-end—prioritizing work, managing dependencies, and keeping teams accountable to milestones
You have experience in Knowledge Management, Content Strategy, or Operations
You love creating order out of chaos and building processes that stay fixed
You don't need to write code, but you understand how data flows
You are comfortable using internal dashboards and tools to diagnose issues and track performance
You can translate technical 'data gaps' into clear, actionable requests for clients and internal stakeholders
You are excited by a role that will grow and change
You aren't looking for a 'maintenance' job; you want to be the person who builds the system others will eventually maintain
Bachelor's degree in Information Science, Knowledge Management, Information Systems, Business Operations, Communications, Technical Writing, Library Science, or a related field preferred
Equivalent professional experience designing and managing knowledge systems, content operations, or process frameworks will be considered in lieu of a formal degree
Preferred
Coursework or certifications related to data management, information architecture, content strategy, or AI/ML fundamentals are a plus
Ongoing professional development in AI, knowledge systems, or process design is strongly encouraged
Company
Academic Programs International (API)
Academic Programs International is an education management company specializing in study abroad and gap year programs.
Founded in 1997
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Patrick Vogt
CEO
Recent News
2023-06-05
Company data provided by crunchbase