Compu-Vision Consulting Inc. · 2 days ago
Product Support Analyst 3
United States
Full-time
Remote
Senior Level, Lead/Staff
$70/hr - $75/hr
8+ years expCompu-Vision Consulting Inc. is seeking a Product Support Analyst 3 to assist with customer support and technical documentation for the Texas Student Data System. The role involves researching and resolving technical support tickets, conducting user acceptance testing, and maintaining customer relations to enhance user experience.
ConsultingInformation TechnologyOutsourcingSoftware
Responsibilities
Research and resolve technical support tickets regarding the Texas Student Data System and associated data submissions
Prioritize and escalate issues requiring deeper investigation or development team involvement
Serve as potential business point of contact for support-related meetings and/or communications
Gain necessary knowledge and understanding through available resources and training
Design and execute user acceptance testing (UAT) plans to validate functionality and usability of TSDS-related features
Document and track defects identified during testing, ensuring timely resolution through collaboration with the Product Owner and Project Management teams
Gather and analyze feedback from end users to identify areas for improvement and enhance overall user experience
Coordinate cross-functional efforts to ensure testing aligns with business requirements and agency standards
Create comprehensive and clear technical documentation for end users
Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
Collaborate closely with the Product Owner team to gather necessary information
Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates
Assist the Product Owner team with outreach to customers during peak TSDS data submission timeframes
Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers
Present outreach findings to the Product Owner team, management, and division leadership
Maintain regular communication with customers to understand their needs and concerns
Qualification
Required
8 Years Required Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections
8 Years Required Customer Service: Experience in customer service, with strong communication skills
8 Years Required Collaboration: Strong ability to work closely with cross-functional teams
8 Years Required Communication: Excellent communication skills to effectively work with cross-functional teams
8 Years Required Attention to Detail: High level of accuracy and attention to detail in all documentation tasks
8 Years Required Training and Support: Experience in training other team members
Preferred
8 Years Preferred Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
8 Years Preferred Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation
Company
Compu-Vision Consulting Inc.
Compu-Vision Consulting Inc. is a dynamic IT consulting enterprise.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Private Equity Wire
2026-01-22
capital-riesgo.es
2026-01-20
Alternative Credit Investor
2026-01-20
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