Farm Bureau Insurance of Michigan · 9 hours ago
Senior P/C Premium Control Specialist
Lansing, MI
Full-time
Hybrid
Mid, Senior Level
3+ years expFarm Bureau Insurance of Michigan is seeking a Senior P/C Premium Control Specialist to enhance their Property/Casualty Customer Service Team. The role involves managing premium-related financial processes and providing exceptional customer service to policyholders and agents while leading and training other specialists.
Auto InsuranceCommercial InsuranceFinancial ServicesHealth InsuranceInsuranceLife InsuranceProperty Insurance
Responsibilities
Maintain advanced knowledge of departmental processing methods, industry standards and regulations, procedures, and Farm Bureau product lines and software, such as Legacy, Guidewire, Salesforce, Microsoft Word and Excel, and others, to accurately and efficiently answer customer inquiries and resolve problems
Expertly ensure timely and accurate processing of advanced premium control tasks by reviewing, prioritizing, and executing complex, multi-step financial activities
Expertly resolve premium discrepancies as needed to maintain accuracy, compliance, and adherence to service-level standards
Take ownership of complex customer complaints and inquiries escalated by the Associate and standard P/C Premium Control Specialists and ensure the details of these complaints and inquiries are handled proactively, accurately, and efficiently by providing answers or solutions clearly and concisely through de-escalation and resolution
Make reasonable decisions quickly and appropriately
Qualification
Required
High school diploma or equivalent required
Associate degree required with a focus on marketing, business administration, management, insurance or finance, or equivalent experience required
Keyboarding skills with 60 wpm and accuracy required
Three to four years of experience in insurance processing and customer service activities required
Advanced ability to learn new technologies required
Three to four years of experience in the use of computers, phones, and software required
Two to four years of accounting or bookkeeping experience required
Three to four years of experience with proven skills in Microsoft suite required
Preferred
Bilingual skills preferred
Designations in AINS, ACS, or AIS preferred
Benefits
Medical
Dental
Vision
401K
Company
Farm Bureau Insurance of Michigan
At Farm Bureau Insurance we’re dedicated to serving Michigan - and only Michigan.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Donald Simon
Chief Executive Officer
Company data provided by crunchbase