Crescent Hotels & Resorts · 5 hours ago
SALES MANAGER
Nashville, TN
Full-time
Onsite
Mid LevelCrescent Hotels & Resorts is seeking a dynamic individual for the role of Sales Manager at their downtown Nashville hotel. The Sales Manager will be responsible for driving group and negotiated transient sales, effectively soliciting new accounts, and maximizing sales efforts to grow market share.
HospitalityLeisure
Responsibilities
Effectively soliciting and securing new group & transient accounts
Grow market share and other assigned market segments and maximize all sales efforts to increase customer base for these preferred accounts
Effectively balance all of the core direct sales disciplines: prospecting, solicitation, rate quoting, contracting, outside sales calls, site inspections, client entertainment, outside presentations & sales calls, marketing to in-house guests, and networking
Assist DOS with the creation and implementation of weekly social media campaign posts
Ability to work in a fun but very fast-paced hotel environment that requires an ability to multi-task across sales, and client reservations at any given moment
As a member of the sales team - builds and maintains strong client communications and guest relationships
Develop job knowledge to ask appropriate banquet questions of the clients and make suggestions to ensure the details meet the group and the hotel’s needs. Document group needs thoroughly prior to rolling over the group to the Conference Services department to include all food & beverage, setup, and audio-visual needs
Maintain strong and accurate records and accounting for all group, preferred transient, catering, or other business opportunities using all local processes, relevant brand systems, property sales systems, and appropriate management company systems to maintain the integrity of the data and reporting accuracy
Responds to incoming group/catering business inquiries & opportunities in a timely manner (within 4 hours)
Give hotel site inspections and client property tours as needed
Ensures that all business is booked within hotel revenue policy parameters and accurately input into all relevant sales, brand, and management company database systems
Create merged contracts and other related booking documentation as required including but not limited to activity tracking. Manage and maintain client account files. Create group resumes and communicate client needs to all departments of the hotel. Ensure hotel staff follows through on all requests
Ability to work client-facing at the Front Desk with knowledge of the Hilton OnQ system. Many of the above sales activities will need to be processed while at the front desk as business levels dictate
Attend industry events and trade shows
Develop and follow Strategic Plans and Actions that support the goal of growing existing accounts, moving market share from the competition, and DOS on a weekly basis
Conduct telephone prospect calling on a myriad of pre-selected databases and anything else you can think of to generate more Sales business
Conduct sales presentations to clients and ownership verbally and using the latest technology
Qualification
Required
Ability to communicate in English
Self-starting proactive personality with professional and an even disposition
Maintain a professional appearance and manner at all times
Can communicate well with guests
Knowledge of hotel structure and how all departments interact
Ability to effectively communicate with customers in a friendly and positive manner
Ability to meet client needs and resolve complaints
Ability to move throughout the hotel to conduct site inspections
Familiarity with Microsoft Office Applications
Ability to work in a fun but very fast-paced hotel environment that requires an ability to multi-task across sales and client reservations at any given moment
Build and maintain strong client communications and guest relationships
Develop job knowledge to ask appropriate banquet questions of the clients and make suggestions to ensure the details meet the group and the hotel's needs
Document group needs thoroughly prior to rolling over the group to the Conference Services department
Maintain strong and accurate records and accounting for all group, preferred transient, catering, or other business opportunities
Responds to incoming group/catering business inquiries & opportunities in a timely manner (within 4 hours)
Give hotel site inspections and client property tours as needed
Ensure that all business is booked within hotel revenue policy parameters and accurately input into all relevant sales, brand, and management company database systems
Create merged contracts and other related booking documentation as required including but not limited to activity tracking
Manage and maintain client account files
Create group resumes and communicate client needs to all departments of the hotel
Ensure hotel staff follows through on all requests
Ability to work client-facing at the Front Desk with knowledge of the Hilton OnQ system
Preferred
Familiarity with Amadeus Advanced (Delphi.FDC), OnQ, OnQ R&I, Other Hilton applications and/or certifications
ProftSword systems helpful but not required
Knowledge of Hilton Systems and Delphi is a strong plus
Company
Crescent Hotels & Resorts
This is the guiding principle that drives every aspect of hotel operations through Crescent Hotels & Resorts.
Founded in 2001
5001-10000 employees
H1B Sponsorship
Crescent Hotels & Resorts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Mike Metcalf
Chief Operating Officer
Dawn Gallagher
Chief Commercial Officer
Recent News
2026-01-14
2025-11-04
2025-10-28
Company data provided by crunchbase