A1 Garage Door Service · 1 hour ago
Systems & Applications Administrator
Phoenix, AZ
Full-time
Hybrid
Senior Level
$100K/yr - $110K/yr
5+ years expA1 Garage Door Service is seeking a Systems & Applications Administrator to manage the health and security of their Microsoft 365 cloud-centric ecosystem. This role involves centralized governance, administration, and security of enterprise business applications, ensuring system integrity and operational discipline.
Consumer Services
Responsibilities
Serve as the "Global Admin" for core enterprise platforms (such as ServiceTitan, HRIS, and ERP/Accounting systems), managing configurations, user roles, and permissions using least-privilege and Role-Based Access security principles
Conduct a comprehensive audit of all current tools, integrations, and administrative access points to create the organization’s first formal system governance framework
Manage the "connective tissue" of the company by overseeing APIs, third-party integrations, and data exchanges, ensuring they are secure and efficient
Develop and maintain the master repository of technical documentation, standardizing how onboarding, offboarding, and system updates are executed across the company. You will plan, test, and document all system changes and updates to ensure zero-to-minimal business disruption. Leading the technical side of the Change Advisory Board (CAB)
Act as the primary technical point of contact for external vendors and service providers, ensuring that our hosted systems integrate seamlessly and meet service level agreements (SLAs)
Provide advanced troubleshooting and support for complex system/application issues; partner with IT Support, Infrastructure, Security, and business stakeholders to restore service and prevent recurrence
Qualification
Required
5 – 8 years of experience in enterprise systems administration
Proven track record of managing complex business platforms (ServiceTitan, CRM, or ERP experience is highly preferred)
Proficiency with APIs
Experience with cloud environments (Intune/M365)
Understanding of ITIL or similar formal governance frameworks
Deep understanding of identity management (Entra ID/M365)
Commitment to enforcing segregation of duties and audit-ready access controls
Ability to look at technical issues through a business lens
Exceptional interpersonal skills
Ability to translate technical risks and infrastructure needs into actionable insights for non-technical business stakeholders
Ability to build structure through meticulous documentation of data flows, configurations, and procedures
Benefits
Medical, dental, vision, 401K
Paid Time Off
Weekly Pay
Internal Promotion opportunities
Company swag
Company
A1 Garage Door Service
Founded in 2007 by CEO Tommy Mello, A1 Garage Door Service is a leading national provider in garage door sales and services, headquartered in Phoenix, Arizona.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tommy Mello
CEO & Founder
Company data provided by crunchbase