AppFolio · 2 weeks ago
Associate Product Support Specialist - LiveEasy
Columbus, Ohio
Full-time
Hybrid
Entry Level
$19.05/hr - $19.05/hr
1+ years expAppFolio is a technology leader in the real estate industry, and they are seeking an Associate Product Support Specialist for their LiveEasy team. This role involves delivering high-impact solutions that simplify the moving and home-management journey for residents, prioritizing customer satisfaction and professional assistance.
AnalyticsComputerInformation TechnologyProperty ManagementPropTechSaaSSoftwareWeb Hosting
Responsibilities
Provide thoroughly researched information that meets established organizational benchmarks for reliability and serviceability
Demonstrate a commitment to radical urgency by managing time effectively to ensure a "Zero Wait" experience for every customer
Prioritize a "Listen First, Solve Second" approach to build trust and address the root cause of every inquiry with empathy and detail
Aim for a 100% completion rate on all inquiries, actively seeking solutions and information synthesis rather than identifying barriers
Participate in team huddles, share knowledge openly, and collaborate with teammates to maintain a clear and accurate internal database
Qualification
Required
Analytical Resourcefulness: Ability to process and synthesize complex service details from various sources to provide verified solutions
Communication Mastery: Professional tone and clarity both written and verbal communication. With the ability to adapt to different customer personas
Technical Mastery: Ability to quickly master internal tools and document cases with high accuracy and clear next steps
Problem Diagnosis: Skill in identifying friction points in the customer journey and following the appropriate path to resolve or escalate issues
Growth Mindset: Comfort with leading through uncertainty and embracing evolving workflows as the business scales
Operational Reliability: A consistent professional presence with a high level of accountability for following through on commitments
1-2 years of experience in a high volume call center or customer support environment
Ability to work within standard support operating hours with a commitment to consistent attendance and professional presence
Demonstrated ability to identify the root cause of an issue and follow the appropriate path to resolve or escalate
Benefits
Regular full-time employees are eligible for benefits - see here
Company
AppFolio
AppFolio is a cloud business management solutions provider for the real estate industry.
1001-5000 employees
H1B Sponsorship
AppFolio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (24)
2023 (22)
2022 (34)
2021 (51)
2020 (35)
Funding
Current Stage
Public CompanyTotal Funding
$30MKey Investors
Investment Group of Santa BarbaraHeadline
2015-06-26IPO
2013-11-01Series Unknown
2009-08-18Series C· $8M
Leadership Team
Shane Trigg
President and CEO
Tim Eaton
Chief Financial Officer
Recent News
2025-11-25
Company data provided by crunchbase