North End Teleservices LLC · 2 weeks ago
Local Site Administrator
Omaha, NE
Full-time
Onsite
New Grad, Entry LevelNorth End Teleservices LLC is seeking a Local Site Administrator who will be the first responder for troubleshooting software and hardware related issues. The role involves assisting users, diagnosing issues, and maintaining system stability to ensure efficient resolution of computer-related problems.
Customer ServiceOutsourcingTechnical Support
Responsibilities
Respond to and communicate with Customer Service Representatives to support their use of the desktop and associate websites
Assist the LSA Supervisor in associated project tasks
Ensure that tracking and reporting requirements are consistently maintained and always updated at each location (and sub-contractor) in regard to helpdesk tickets opened, closed, pending, User ID's, and disabled accounts, assigned by an LSA Supervisor
Diagnose, troubleshoot and fix, configuration issues pertaining to specific systems for Customer Service Representatives
Escalate issues pertaining to specific systems as needed if unable to fix locally
Track escalated issues to completion
Attend regularly scheduled conference calls and in person meetings to create and maintain a team environment
Recommend workable solutions to difficult, complex problems
Facilitate the deployment, configuration, and inventory of computers
LSA will routinely assist with Support of releases this will include User acceptance Testing (UAT)
Able to accurately track the detail required to ensure the call center maintains compliance with SOP
Provides the appropriate follow-up, trouble shooting, and reporting as outlined in existing Process and procedure guidelines
Coordinate with the facilities department or Program for internal moves of people and equipment
Assists Local IT installing operating systems, configuring email accounts, troubleshooting IP and connectivity issues, ensure proper web browser installation, and perform proper local workstation and network configuration as well as software configuration as needed
Work off shift as necessary
Regular and predictable attendance is required
Qualification
Required
HS Diploma required
Must be computer literate and be familiar with help desk procedures
Knowledge of systems software to determine if a malfunction is in the hardware or in the software
Possess working knowledge of Microsoft suite of products including Word, Excel, Access and PowerPoint
Good working knowledge of Internet Explorer software usage and configuration
Ability to interact well with all levels of employees and management and the ability to provide an excellent customer service experience
Strong written and verbal communication skills required
Strong interpersonal and customer service skills is required
Strong analytical and organizational skills
Ability to understand and troubleshoot software
Ability to train end users
Ability to work well with other people in a team-oriented environment
Ability to install/deploy Windows based computers
Regular and predictable attendance is required
Preferred
Associate's Degree or higher preferred
A+ or other COMPTIA certification preferred
Company
North End Teleservices LLC
North End Teleservices is a state of the art contact center provider founded with a strong belief in urban development.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-10-03Debt Financing
Leadership Team
Carmen Tapio
Owner and Chief Executive Officer
Christopher Phillips
Chief Operating Officer
Recent News
Company data provided by crunchbase