Walgreens · 12 hours ago
Director, Pharmacy Systems
200 WILMOT RD,DEERFIELD,IL 60015
Full-time
Onsite
Director/Executive
7+ years expWalgreens is a leading pharmacy and retail company serving nearly 9 million customers daily across approximately 8,500 stores. The Director of Pharmacy Systems leads the strategy and direction of operations, programs, and special projects to enhance customer and patient experiences while maximizing efficiency and effectiveness in pharmacy fulfillment systems.
Consumer GoodsHealth CarePharmaceuticalRetail
Responsibilities
Provides leadership, strategic direction, and inspiration to the team responsible for planning, design, build and deployment of programs and initiatives that support Pharmacy and Retail Operations Team
Communicates results, insights, issues, recommendations and implementation approaches to a range of audiences from the EOC to store team members. Provides representation at all meetings at which their business initiatives are under discussion and ensures input regarding the value, feasibility, timing, rollout and implementation
Responsible for operationalizing and executing holistic strategies that integrate all Walgreens businesses offering products and services to deliver a seamless customer experience. Areas include customer offerings such as retail products, pharmacy, clinics, specialty, digital, and online tools as well as stakeholder input from teams that are supporting payers, providers, pharma, and patients
Works with Finance to create action plans, conduct business forecasting, and to ensure alignment with budgetary guidelines
Facilitates and fosters a culture in which all Walgreens businesses form a cohesive team that supports overall business growth to drive corporate initiatives. Provides partnership, advise and consultation as a representative of Pharmacy and Retail Operations and as a subject matter expert within their scope of work to other Walgreens business units
Ensures that all programs and initiatives are compliant with all Federal, state, municipal rules as well as state pharmacy board regulations. Stays current on legal and regulatory matters that affect the company by collaborating with Government Affairs, Privacy, Safety, Pharmacy Affairs, Compliance and Legal
Deploys process improvement initiatives and programs through the pharmacy and retail operation teams that drive enhanced productivity, enhanced customer service, and top/bottom line growth. Monitors success and sustainability
Stays current and up to date on consumer behavior and pharmacy practice. Proactively seeks out information within trade association publications, attends conferences, and gains competitor insights to deliver the most relevant products and services for our customers
Conducts field visits periodically and participates in feedback mechanisms such as Advisory Counsel, Pharmacist Forum, Team member town halls, and WBA publications to incorporate team member feedback and insights within programs and initiatives
Champions the purpose driven leadership model, creates an inclusive work environment that inspires teams to achieve optimal performance
Communicates regularly with managers and team members through one-on-one discussions, group meetings and in writing to keep them apprised, solicit input, answer questions and ensuring communication is open
Builds talent within team and works collaboratively with other leaders within Pharmacy and Retail Operations to coach, mentor and develop team member talents. Supports team members through orientation, training, establishing goals, building morale, motivation. Ensures all team members have an individual development plan
Acts as a liaison to ensure that the business is fully integrated when impacting, enhancing, or adding to pharmacy operations
Re-evaluate processes for continuous process improvements with programs and systems. This will include outreach to the field and other business units to seek opportunities for improvement and to lead or provide support when implementing changes
Qualification
Required
Bachelor's degree, and/or at least 7 years of experience between support center and retail operations, OR High School diploma/GED and at least 10 years of experience between support center and retail operations
Knowledge of pharmacy and retail systems, processes, and integration tools used to improve customer experience
Experience developing strategic initiatives which align with business goals and budgets
Knowledge of Federal, state, and local rules and regulations governing the dispensing of pharmaceuticals and the implications rules and regulations
Experience collaborating with internal and external resources (such as cross-functional teams) to develop strategies that meet department goals within budget and established timelines
Advanced level skills in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table)
Advanced level skills in Microsoft PowerPoint (for example: changing picture styles, customizing animation and/or setting automatic slide timings)
Advanced level skills in Microsoft Word (for example: adding developer tab, creating a macro, formatting table style, inserting comments and/or creating a mail merge)
At least 2 years of experience contributing to financial decision in the workplace
At least 3 years of direct leadership, indirect leadership and/or cross-functional team leadership
Willing to travel up to 25% of the time for business purposes (within state and out of state)
Preferred
Master's Degree OR MBA
Experience in Community pharmacy practice, pharmacist or technician
Ability to obtain an IL pharmacist or technician license within 90 days of hire
Curiosity and aptitude for technology, including the ability to partner effectively with engineering and technical teams
Data-driven mindset with experience analyzing metrics, building insights, and working directly with data (SQL or similar tools preferred)
Experience translating business needs into product or technical requirements
Ability to frame ambiguous problems, define hypotheses, and drive toward solutions
Comfort operating in agile or iterative delivery environments
Company
Walgreens
Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.
10001+ employees
H1B Sponsorship
Walgreens has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$25MKey Investors
Biomedical Advanced Research and Development Authority (BARDA)
2024-07-23Grant· $25M
Leadership Team
Bala Visalatha
Chief Experience and Growth Officer
Barry Hanen
Director, Payments and Card Services
Recent News
Digital Commerce 360
2026-01-07
Business News
2025-11-25
Company data provided by crunchbase