YMCA of the USA · 9 hours ago
Vice President of Operations
Orlando, FL
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expYMCA of the USA is seeking a Vice President of Operations to join their senior leadership team. This role will oversee strategic operations for multiple Family Centers, focusing on service delivery, community engagement, and leadership development, while ensuring alignment with the YMCA’s mission.
Career PlanningCommunities
Responsibilities
Achieves assigned Family Center goals and objectives in alignment with the Association’s strategic plan, including but not limited to financial sustainability, budget margin/EBITDA targets, revenue growth, employee engagement and retention, community impact, and expanding equitable access for all individuals and families
Partners with Association membership leadership to ensure consistent execution of membership strategies and initiatives. Holds Family Centers and staff accountable to membership goals, retention targets, and service standards while reinforcing centralized policies, systems, and pricing models
Drives member engagement and retention through strong activity usage, participation, and program quality across Wellness, Aquatics, Sports, Youth and Family Programs, Camp, and Volunteer engagement
Builds, develops, and sustains a strong leadership bench by recruiting, selecting, developing, and retaining senior leadership and programmatic talent for assigned Family Centers. Actively owns succession planning, identifies leadership gaps, and ensures individualized development plans are in place to prepare future leaders and mitigate risk associated with leadership transitions
Ensures leadership development and talent pipeline strength by establishing training, coaching, and career pathways that support readiness for next-level roles, with intentional focus on diversity, equity, inclusion, and volunteer leadership development
Leads philanthropic results within assigned Family Centers, ensuring annual Family Center campaign goals are achieved and supporting capital campaigns for the assigned Family Centers. Builds a culture of philanthropy by engaging staff, volunteers, and community leaders in advancing the Y’s cause
Provides leadership and accountability to Family Center staff and Association subject matter experts through clear communication, goal setting, and performance expectations. Conducts regular performance assessments, annual evaluations, and facilitates staff meetings that reinforce accountability and continuous improvement
Operates effectively within the Association’s matrix model, collaborating closely with centralized membership, philanthropy, HR, finance, and program teams. Ensures Family Center execution of association-wide strategies while holding local teams accountable for operationalizing goals, standards, and performance metrics
Develops, implements, and evaluates high-quality programs and schedules that respond to member and community needs. Actively seeks and incorporates member feedback to continuously improve program quality and impact
Collaborates with Association resource development teams to execute fundraising strategies, donor engagement, stewardship efforts, and volunteer-led fundraising activities aligned with Association priorities
Cultivates key community relationships and partnerships that advance the YMCA mission, strengthen visibility, and respond to pressing community needs. Engages local partners, agencies, and civic leaders to generate support for sustainable, community-driven impact
Identifies and applies best practices in systems, technology, and operations to support efficient and effective management of Family Centers. Leverages data, audits performance, and iterates for continuous improvement
Maximizes facility and equipment utilization during operating hours by innovating space usage, expanding program capacity, and increasing access for members and prospective members
Ensures implementation of all Association standards, policies, and best practices, including safety, risk management, certification compliance, emergency procedures, disciplinary processes, and child abuse prevention. Ensures accurate and timely reporting of all employee and member incidents and accidents
Promotes a culture of safety and risk awareness, partnering with Association support teams to reduce claims, improve compliance, and safeguard the well-being of employees, members, and volunteers
Supports Association-wide program quality and standardization efforts, including research, site visits, evaluations, data collection, and outcome tracking. Shares learning and best practices across membership, philanthropy, and program disciplines
Represents and advances the YMCA of Central Florida mission and core values within the Family Center, across programs, and in the broader community
Serves as a member of the Association Management Team, collaborating with senior leadership and executing initiatives that advance Association-wide objectives
Leads special projects and Association initiatives as assigned, contributing to organizational growth, innovation, and strategic priorities
Performs other related duties as assigned to support the mission and operational excellence of the YMCA of Central Florida
Qualification
Required
Bachelor's degree or equivalent work experience required; degree in business, management, nonprofit leadership, or a related field preferred
Minimum of five to seven years of progressively responsible experience in operations management within health and wellness or a related field required; YMCA experience highly preferred
Minimum of five years of experience in business operations, revenue growth and development, community engagement, relationship building, and program or business line development
Minimum of five years of experience in staff selection, supervision, retention, and development required. Demonstrated experience establishing training and career succession plans to ensure a strong and diverse pipeline of staff and volunteer leaders is essential
Supervision of large YMCA Family Center operations exceeding $3M in operating revenue, including at least $2M in membership revenue, preferred
Minimum of five years of progressively responsible experience in fiscal management, achieving EBITDA/Net targets, and driving organizational performance. Demonstrated experience supporting fundraising and philanthropic efforts, including annual campaigns or donor engagement, along with a proven track record in membership growth, retention, and program management, is required
Experience working closely with nonprofit Boards of Directors and volunteer leadership committees, including recruiting, leading, and retaining a high-performing and diverse volunteer leadership structure reflective of the community
Proficiency in Microsoft Office required, with the ability to learn, adapt, and effectively utilize new technology and systems
Strong analytical and critical-thinking skills with the ability to interpret and leverage data for planning, forecasting, and decision-making
Demonstrated ability to effectively engage, adapt, and collaborate with diverse individuals, teams, perspectives, and cultures
Ability to obtain and maintain required certifications within 60 days of employment, including CPR, First Aid, AED, and Oxygen Administration
Company
YMCA of the USA
YMCA of the USA is the national resource office for the nation's YMCAs. Located in Chicago, IL, YMCA of the USA exists to serve YMCAs.
51-200 employees
H1B Sponsorship
YMCA of the USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Growth StageLeadership Team
Suzanne McCormick
President & CEO
Recent News
First Five Years Fund
2025-09-19
2025-03-30
Company data provided by crunchbase