Panorama Mortgage Group · 2 days ago
IT Helpdesk Support I
Jalisco,Guadalajara,US
Full-time
Hybrid
Entry Level
2+ years expPanorama Mortgage Group is looking for an IT Helpdesk Support I to provide technical assistance and support to end-users. The role involves diagnosing and troubleshooting hardware, software, and network issues, as well as collaborating with team members to resolve complex technical problems.
Financial Services
Responsibilities
Provide technical assistance and support to end-users, ensuring timely and effective resolution of related issues
Respond to emails, and phone calls in a professional and customer-friendly manner
Diagnose and troubleshoot hardware, software, network, and applications
Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions
Install, configure, and maintain computer systems, software, peripherals, and network devices
Collaborate with team members to resolve complex technical issues and escalate when necessary
Assist with the setup and maintenance of user accounts, permissions, and security settings
Document and maintain records of user inquiries, issues, and resolutions in the helpdesk ticketing system
Provide guidance and training to end-users on software applications and systems usage
Stay updated with the latest technology trends and developments to enhance technical skills
Contribute to the development and maintenance of IT documentation and knowledge base
Qualification
Required
A minimum of 2 years of experience in a technical support role
Strong knowledge of Microsoft Windows operating systems (Windows 10, 11) and Microsoft Office 365 Suite
Familiarity with networking concepts, protocols, and troubleshooting
Excellent problem-solving skills and the ability to diagnose and resolve technical issues
Strong verbal and written communication skills, with a B2 CEFR English level or equivalent
Customer-focused approach with the ability to handle challenging situations and users
Ability to work independently and collaboratively within a team environment
Strong organizational skills and attention to detail
Able to be on a rotating on-call shift for weekend support
Preferred
Experience with Microsoft PowerApps is a plus
Relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are beneficial
Company
Panorama Mortgage Group
Panorama Mortgage Group is a financial services company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Madiedo
Chief Executive Officer
Recent News
2025-11-27
Business Wire
2025-11-18
Company data provided by crunchbase