Tech Support Analyst jobs in United States
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Ampcus Inc · 3 months ago

Tech Support Analyst

positionLos Angeles, CA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$26/hr - $31/hr

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are in search of a highly motivated candidate to join their talented team as a Tech Support Analyst. The role involves assisting users with technical support, documenting procedures, and troubleshooting hardware and software issues.

Data ManagementInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Proficient in Windows and MacOS
Assist in documenting technical support procedures and maintain CMDB
Deploy and configure Windows and MacOS computers to end-user
Assist and troubleshoot with end-users as needed
Install and configure printers and iot on computers

Qualification

WindowsMacOSComputer hardware troubleshootingTechnical documentationCommunication skills

Required

Excellent communications skills
Proficient in Windows and MacOS
Assist in documenting technical support procedures and maintain CMDB
Deploy and configure Windows and MacOS computers to end-user
Assist and troubleshoot with end-users as needed
Install and configure printers and IoT on computers
Perform basic computer hardware troubleshooting and remediation
Research unfamiliar scenarios
Motivated and a self-starter
Know when to consult and escalate issues

Company

Ampcus Inc

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Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
dateFounded in 2004
location
Chantilly, Virginia, USA
people-size1001-5000 employees
web-link
http://www.ampcus.com

H1B Sponsorship

Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)

Funding

Current Stage
Late Stage

Leadership Team

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Raj Narayan
Sr. Vice President, Strategic Sales
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Recent News

EIN Presswire
Ampcus Inc. Names Julie Potter Vice President of Sales
2025-08-18
EIN Presswire
Ampcus Expands BFSI Team, Taps Global IT Industry Veteran Raj Narayan
2025-07-31
Seattle TechFlash
Empowering entrepreneurs fuels economic growth in Greater Washington
2025-07-15
Company data provided by crunchbase