SAIC · 8 hours ago
Technical Support Specialist
Washington, DC
Full-time
Onsite
Entry, Mid Level
$40K/yr - $80K/yr
2+ years expSAIC is seeking a Technical Support Specialist to support a large federal government agency in Washington, DC. The role involves performing operational maintenance, support, and upgrades for complex operating systems and mobile workstations, as well as providing technical support to users and managing enterprise devices for a global workforce.
Information TechnologySecurityService IndustrySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Perform advanced, day-to-day operational maintenance, support, and upgrades for complex operating systems and mobile workstations
Coordinate, direct, and perform complex software installations
Develop, implement, and promote standard operating procedures and schedules
Manage, maintain, and repair enterprise devices for remote global workforce with a user base of more than 20K
Utilize an IT Service Management ticketing system (ServiceNow) to document incidents and requests and the respective resolutions and fulfillments
Perform administrative tasks on devices in-person and remotely to support a broad range of issues
Attend to customers visiting the office in-person via scheduled appointments and walk-ins
Organize, configure, and perform troubleshooting on devices brought in for (re)imaging
Offer timely technical support and teach users how to operate devices correctly
Update and prepare official documentation and records for Leadership and team awareness as well as for future reference
Undergo continual training to stay current on corporate and team policies in addition to troubleshooting methods
Identify, monitor, and notify team and Leadership of trending issues, requests, and/or other pertinent matters
Qualification
Required
Associates and 3 year of related experience; Bachelors and 2 years; OR high school and 5 years of related experience
Ability to focus on ticketing and monitoring systems for sustained periods
Ability to follow standard operating procedures and comply with data entry standards
Strong oral and written communication skills with experience working directly with end-users, including VIPs
Excellent customer service skills
Experience with imaging mobile devices
Experience with Microsoft Active Directory and Group Policies
US Citizenship
Active interim secret clearance or higher. Must be able to obtain a secret clearance
Preferred
Microsoft System Center Configuration Manager (SCCM) or Microsoft Endpoint Configuration Manager (MECM)
Microsoft PowerShell
TCP/IP based networking
Defender Anti-Virus Software
IT service life cycle management (design, build, test, deploy)
Microsoft certifications
CompTIA A+, Network+, Security+
Company
SAIC
SAIC specializes in IT, enterprise IT, engineering, and professional services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$522.13MKey Investors
U.S. Geothermal
2025-09-22Post Ipo Debt· $500M
2010-09-13Post Ipo Equity· $22M
2006-10-13IPO
Leadership Team
Prabu Natarajan
Chief Financial Officer
Kevin F Brown
Senior Vice President, Chief Information Security Officer
Recent News
2025-12-16
2025-12-16
2025-12-05
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