Florida International University · 3 hours ago
Senior OneStop Customer Service Associate
Miami, FL
Full-time
Onsite
Mid, Senior Level
$34K/yr - $36K/yr
6+ years expFlorida International University is a Top 50 public research university with a diverse student body. They are seeking a Senior OneStop Customer Service Associate to support Call Center operations by providing accurate and timely information to prospective and current students regarding admissions, registration, and financial aid.
EducationHigher EducationPublic RelationsUniversities
Responsibilities
Handles a large volume of inbound calls in a timely manner
Identifies customer needs, research issues, and provides solutions
Provides student support via telephone and follow-up email communication to achieve efficient and expedient solutions utilizing available institutional systems
Assists students with the process of admissions, registration, and financial aid by providing them with status of their application and advise them when documents are missing
Demonstrates the highest level of professionalism to ensure that accurate responses are provided to applicants prospective, and current students while documenting all interactions in the customer relationship management system
Performs related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position
Qualification
Required
High school diploma and six (6) years of experience
Preferred
Call center experience preferred
Company
Florida International University
Florida International University is an American metropolitan public research university located in Greater Miami.
5001-10000 employees
H1B Sponsorship
Florida International University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (50)
2023 (50)
2022 (42)
2021 (59)
2020 (45)
Funding
Current Stage
Late StageTotal Funding
$7.95MKey Investors
National Oceanic and Atmospheric AdministrationUS Department of EnergyNational Endowment for the Humanities (NEH)
2024-10-20Grant· $0.4M
2024-03-28Grant
2023-01-10Grant· $0.15M
Leadership Team
Kenneth C. Hall
Senior Vice President of University Advacement and CEO of the FIU Foundation
Pablo Ortiz
Interim Senior Vice President of Advancement and Chief Executive Officer of FIU Foundation
Recent News
News-Medical.Net
2026-01-23
2026-01-22
2025-12-21
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