Avenue5 Residential · 1 day ago
Senior Manager, Portfolio Services
Portland, OR
Full-time
Onsite
Senior Level
5+ years expAvenue5 Residential is a vibrant third-party multifamily property management firm with locations across the United States. They are seeking a Senior Manager, Portfolio Services to provide strategic direction for existing complex portfolio clients and maximize client satisfaction while growing assigned properties within the portfolio.
Property ManagementReal EstateRental
Responsibilities
Understand the client and company’s business objectives to ensure maximization and satisfaction of client accounts
Serve as the strategic business partner responsible for revenue growth for complex clients and partners within assigned regions
Partner with operations and portfolio service teams to achieve growth and operational KPI’s for portfolio clients in assigned regions
Create and maintain report for property owners and Avenue5 leadership
Lead all aspects of the client relationship including communications, planning, education, and problem resolution
Provide subject matter expertise to clients to ensure product utilization is optimal
Document quality issues and build and execute corrective action plan
Ensure the completion of corrective action responses to prevent issue reoccurrence
Understand the market landscape including pricing trends, competitor strengths and weaknesses, and client requirements within assigned regions
Maintain an expert level knowledge and understanding of all Avenue5 products and services
Review financials and recommend changes to increase profit potential for all properties and portfolio clients
Lead special projects to support client development within assigned regions
Collaborate on all RFP and RFI responses as related to assigned portfolio in conjunction with sales and client services
Perform other duties as assigned
Qualification
Required
Real estate license as required by state or local law
Five or more years of experience in multi-family property management
Five or more years of direct management experience
Five or more years of experience in managing, expanding, and developing relationships with clients
Five or more years of experience in Yardi Voyager or other equivalent system
Strong understanding of property management industry trends, issues, and emerging technology
Track record of accomplishments and high-impact results
Ability to work independently and prioritize effectively in a fast-paced environment
Strong organizational and time management skills to facilitate the timely completion of projects with differing deadlines
Ability to read and understand financial statements
Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development
Proficient in Microsoft Word, Excel, and Adobe Acrobat Pro
Excellent customer service and interpersonal skills with the ability to relate to others
Excellent written and verbal communication skills
Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned
Required to maintain a regular schedule which may also require working outside of regular schedule, weekends, and non-traditional holidays
Ability to travel including overnight (up to 50%)
Ability to lift, push, and pull up to 25 pounds
Hearing and visual ability to observe and detect signs of emergency required
Must be able to sit, stand, reach, bend, and stoop for extended periods of time
Talking and expressing or exchanging ideas by means of the spoken word
Perceiving the nature of sounds at normal speaking levels with or without correction
Ability to receive detailed information through oral communication, and to make the discriminations in sound
Visual requirements including color, depth perception, and field vision
Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
Ability to tolerate stressful situations
Ability to work under minimal to moderate supervision
Preferred
Bachelor's degree
CPM certification
Participation in industry groups
Understanding of HUD and/or loan assistance process
Company
Avenue5 Residential
Avenue5 Residential is a property management company that provides apartment search, rental, leasing, and housing services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Walt Smith
CEO
Recent News
2025-10-23
2023-12-22
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