PwC Experience Center Stockholm · 2 days ago
SLM/Reporting Manager
Portland, OR
Full-time
Onsite
Senior Level, Lead/Staff
$99K/yr - $232K/yr
8+ years expPwC is a leading professional services firm, and they are seeking an SLM/Reporting Manager to oversee the end-to-end monitoring, analysis, and reporting of IT service performance. In this role, you will lead teams, manage client accounts, and drive service level improvement plans while utilizing automation and smart reporting tools.
Consulting
No H1B
Responsibilities
Facilitate timely execution of improvement plans using automation tools
Utilize advanced reporting techniques to track performance metrics
Foster a culture of continuous improvement and innovation
Uphold exceptional standards of quality and accountability in deliverables
Qualification
Required
Bachelor's Degree
At least 8 years of experience in Service Level Management, Reporting, or ITSM roles
Preferred
Master's Degree preferred
ITIL certification (ITIL 4 preferred)
Managing SLA/KPI monitoring and reporting
Analyzing trends and performance insights
Utilizing ITSM tools and reporting dashboards
Communicating effectively with stakeholders
Working in large, complex IT environments
Supporting 24x5 global operations
Experience with service analytics and automation
Benefits
Medical
Dental
Vision
401k
Holiday pay
Vacation
Personal and family sick leave
And more
Company
PwC Experience Center Stockholm
PwC Experience Center Stockholm is a Design Services industry.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase