Compunnel Inc. · 21 hours ago
IT Support Engineer
Somerset, NJ, US
Full-time
Onsite
Mid Level
3+ years expCompunnel Inc. is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. The IT Support Engineer is responsible for providing day-to-day technical support for end users and GMP systems across North American GMP-compliant sites, ensuring reliable IT operations within regulated environments and compliance with cGMP standards.
Information Technology & Services
Responsibilities
Respond to and resolve technical support requests via ticketing systems, calls, or email, escalating when necessary
Support endpoint devices including laptops, desktops, tablets, smartphones, and video conferencing equipment
Troubleshoot and support Microsoft 365 applications and Microsoft Teams room systems
Provide L1 troubleshooting for Windows Server OS, virtualization platforms (VMWare), and wireless devices (Aruba/HPE)
Maintain and update inventories of endpoint devices, GMP assets, OT devices, servers, and network equipment
Ensure all work aligns with cGMP guidelines and site SOPs
Support analytical laboratory systems and computerized manufacturing control systems per regulatory requirements
Maintain 100% compliance with GMP policies and procedures
Provide IT support for GMP infrastructure and applications used in manufacturing and laboratory environments
Perform L1 tasks for server, network, and telecom infrastructure across US and Canada locations
Work with core teams to troubleshoot security tools including CrowdStrike, Zscaler, Zero Trust, and Privileged Access Management
Work with networking technologies such as routing, switching, VLANs, VPNs, DHCP, and DNS
Support LAN, WAN, IP phone systems, switches, routers, access points, and VPNs
Assist in IT-OT network segregation activities as required
Handle daily support tickets and provide assistance to VIP users
Collaborate with central IT teams to resolve issues related to centrally managed platforms
Provide updates on infrastructure health, including corrective and preventive actions
Be available for onsite support during crisis situations, including off-business hours
Work in a multi-shift operational environment as required
Qualification
Required
Bachelor's degree in Information Technology or a related field
3–5 years of experience supporting systems in GMP-compliant pharmaceutical laboratory or manufacturing environments
Hands-on experience with Cisco, Juniper, and Aruba network technologies
Experience supporting servers, LAN/WAN, IP phones, switches, routers, access points, and VPNs
Knowledge of IT-OT network segregation concepts
Experience with GMP infrastructure, applications, and procedures
Strong experience with Windows 10/11, Microsoft Office, Adobe tools, digital signing applications, and Apple devices
Preferred
Experience supporting multi-site operational environments
Background in cloud and cloud security technologies
Familiarity with Avaya VOIP, Teams-based conferencing systems, and next-gen antivirus tools
Proficiency with virtualization hypervisors and network patching practices
Company
Compunnel Inc.
Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth.
5001-10000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2276)
2024 (1682)
2023 (1992)
2022 (2366)
2021 (2223)
2020 (2220)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase