United Site Services · 11 hours ago
Vice President, IT Infrastructure & ITSM (Remote)
United States
Full-time
Remote
Director/Executive
$192K/yr - $288K/yr
15+ years expUnited Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. The Vice President of IT Infrastructure & End User Services is responsible for the strategy, delivery, and operational excellence of the company’s global IT infrastructure and end-user technology ecosystem, overseeing all core infrastructure platforms and ensuring secure, reliable, and scalable technology services that enable business productivity and growth.
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Responsibilities
Provide end-to-end ownership of IT infrastructure services, including: Data Center operations (on-prem and hosted), Virtualization platforms, Networking & perimeter security, Cloud infrastructure, Microsoft Exchange, Application and database infrastructure, Enterprise contact center platforms: Cisco and Five9
Ensure infrastructure platforms meet requirements for availability, performance, scalability, security, and disaster recovery
Define and maintain architecture standards, roadmaps, and lifecycle management across all infrastructure domains
Own the end-user computing strategy, including, Endpoint devices (laptops, desktops, mobile), Operating systems, patching, and endpoint security, Virtual desktops and remote access technologies, Device lifecycle management and standardization
Ensure a high-quality employee technology experience for distributed and remote workforces
Partner with HR and business leaders on onboarding, offboarding, and workforce enablement technologies
Lead End User Support and Service Desk operations, including Tier 1–3 support models
Establish and mature ITIL-aligned service management practices, including: Incident, problem, and change management, Service request fulfillment, Asset and configuration management (CMDB), Knowledge management and continual service improvement
Define and track SLAs, KPIs, and customer satisfaction metrics
Drive service automation, self-service capabilities, and operational efficiency
Lead hybrid and multi-cloud strategies, including governance, security, and cost optimization (FinOps)
Drive infrastructure modernization initiatives:
Automation and Infrastructure as Code (IaC)
Platform consolidation and standardization
Migration from legacy systems to cloud and SaaS solutions
Collaborate with Application, Data, and Security teams to support cloud-native and modern application architectures
Partner closely with Information Security leadership to ensure infrastructure and EUC environments align with:
Security architecture and policies
Regulatory and audit requirements
Incident response and business continuity planning
Ensure infrastructure readiness for audits, penetration testing, and disaster recovery exercises
Lead, mentor, and develop a team of infrastructure, EUC, and operations managers and senior engineers
Build succession plans and career paths for technical and leadership talent
Foster a culture of accountability, service excellence, and continuous improvement
Own infrastructure and end-user services budgets, including CapEx and OpEx
Manage strategic vendor relationships, contracts, and renewals
Evaluate emerging technologies and vendors to support business and operational goals
Serve as a trusted advisor to the CIO and executive leadership team
Translate complex technical topics into business impact, risk, and value
Support business growth initiatives, M&A integrations, and operational scaling
Qualification
Required
15+ years of IT experience, with at least 5 years in senior leadership roles managing managers and large teams
Proven experience leading enterprise-scale IT infrastructure and end-user services organizations
Strong expertise in: Data center and virtualization technologies (Nutanix, VMware, Citrix)
Strong expertise in: Networking and security platforms (Meraki, Fortinet, Cisco)
Strong expertise in: Cloud platforms (Azure, Google Cloud)
Strong expertise in: Microsoft Exchange and collaboration tools
Strong expertise in: Application and database infrastructure
Strong expertise in: End user computing and workplace technologies
Strong expertise in: ITIL-based IT service management
Strong expertise in: Contact center platforms (Cisco, Five9)
Demonstrated success in hybrid cloud architectures, DR/BCP, and high-availability environments
Strong financial acumen with experience managing large budgets and vendors
Excellent executive communication and stakeholder management skills
Preferred
ITIL certification (Foundation or higher)
Cloud and infrastructure certifications (Azure, VMware, Nutanix, Cisco)
Experience supporting remote-first or globally distributed organizations
Background in regulated, high-availability, or customer-facing environments
Benefits
Holiday & Paid Time Off (pro-rated for Part-Time employees)
Medical/Pharmacy
Dental
Vision
Employer-Paid Short-Term Disability
Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
Voluntary Employee Life & Accidental Death and Dismemberment
Voluntary Spousal Life
Voluntary Dependent Life
Hospital Indemnity, Accident and Critical Illness
Commuter/Transit Account
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Health Savings Account
401(k) with employer match
Employer-Paid Employee Assistance Program (EAP)
Employee Discounts
Company
United Site Services
United Site Services is the nation’s leader in portable toilet rentals and porta potty rentals
1001-5000 employees
H1B Sponsorship
United Site Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (2)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$3.41B2025-12-29Undisclosed· $480M
2025-12-29Debt Financing· $715M
2024-08-22Debt Financing· $2.21B
Leadership Team
Asterios Satrazemis
CEO
James Hyman
Chief Executive Officer
Recent News
2026-01-03
Company data provided by crunchbase