Warner Bros. Discovery · 13 hours ago
Manager, Inventory Operations
New York, NY
Full-time
Onsite
Mid, Senior Level
$87K/yr - $162K/yr
3+ years expWarner Bros. Discovery is a leading entertainment company known for its iconic content and beloved brands. The Manager, Inventory Operations is responsible for overseeing product intake, inventory execution, and back of house organization at the Harry Potter Shop New York, ensuring operational efficiency and exceptional guest experiences.
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Responsibilities
Lead the full product intake process for Harry Potter New York, ensuring timely, accurate receiving, processing and movement of merchandise through the space, connecting with delivery partners and the warehouse closely on a daily basis
Oversee all back of house operations including stockroom layout, storage standards, organization systems and daily workflow planning
Deliver a structured replenishment strategy that keeps the sales floor fully stocked throughout trading hours, driving density, standards and consistency
Partner with Visual Merchandising and Sales leadership to support product launches, floor moves and seasonal changes
Maintain full compliance with operational, health and safety and inventory management processes
Identify opportunities to streamline receiving, storage, stockroom workflows and replenishment processes
Implement improved systems that reduce labor hours, increase accuracy or improve replenishment
Maintain strong facility standards including cleanliness, equipment maintenance and adherence to safety procedures
Own technology processes in-store in relation to receiving and inventory management
Take responsibility for personalization operations, equipment, processes and inventory as required
Drive cycle counts, stock audits, adjustments, damages and shrink control routines to maintain consistently accurate inventory
Track and analyse inventory metrics to identify trends, risks and opportunities for improvement, partnering with Inventory & Systems Analyst for data
Ensure accurate SKU-level documentation for all deliveries, transfers, returns, damages and adjustments, maintaining constant visibility over store inventory and taking action swiftly
Support the Senior Manager in preparing inventory reporting for cross functional partners
Maintain the role of inventory expert for the store, knowing product quantities, additional density requirements, storage needs and take responsibility for communicating to Merchandising team
Own reporting on negative inventory, stock adjustments, damages, best-before dates, delivery discrepancies and create action plans from planning through to execution and review
Provide direct line management to all back of house team, enabling and maintaining a strong team culture focused on exceeding expectations of service, employee morale and high performance
Oversee recruitment, training, onboarding and ongoing development for all back-of-house roles, engaging with People & Culture and Talent Acquisition for back filling roles swiftly
Conduct performance reviews for back-of-house leadership, collaborate with Senior Manager to oversee performance of all team members, setting the expectations and standards clearly
Partner with People & Culture to conduct any required disciplinary or respond to any escalated people situations, ensuring compliance with all WBD policies
Ensure clear expectations for inventory management, receiving procedures and organization, coaching to develop and grow team, focusing on feedback as a tool for improvement
Maintain clear communication, in conjunction with Senior Manager, with team members at Harry Potter Shop New York, creating a safe and thriving environment for all employees to grow
Act as the deputy for the Senior Manager and take on escalated responsibilities in their absence
Drive the in-store tech partnership relationship, ensuring that any and all tech issues relating to inventory are swiftly reported, tracked, escalated and actioned, raising with Senior Manager and Director for support as required
Partner with the Senior Manager and Director, Retail Operations on planning, workload and priorities for the operation
Serve as the escalation point for any inventory or back of house operational issues
Maintain strong working relationships with Merchandising, Buying, Visual Merchandising, Security and Warehouse teams
Keep a high level of visibility on the shop floor and back-of-house at all times, driving experience and service as much as inventory by setting an example and keeping standards as a top priority
Qualification
Required
Over 3-5 years of progressive retail leadership experience, with 2 at a Manager level, overseeing high-volume stores and flagship locations in relation to inventory management
Proven ability to lead teams in a high volume and fast paced retail environment
Experience leading large teams, including other managers, in a fast-paced, high volume and/or experiential retail environment
Understanding of retail financials, including labor planning and general expenditure
Demonstrated ability to partner cross-functionally with central teams in merchandising, marketing, P&C finance and facilities
Experience managing complex operational challenges and able to manage challenging people or store situations
Experience stepping into senior leadership responsibilities is an advantage
Ability to manage multiple priorities, meet deadlines and operate with a high degree of autonomy
Excellent written and verbal communication skills with the ability to influence
Proficiency with retail systems, reporting tools and Microsoft Office or equivalent platforms
Preferred
Bachelor's degree in Business, Retail Management, Hospitality or related field preferred, or equivalent experience
Benefits
Health insurance coverage
An employee wellness program
Life and disability insurance
A retirement savings plan
Paid holidays and sick time
Vacation
Company
Warner Bros. Discovery
Warner Bros.
10001+ employees
H1B Sponsorship
Warner Bros. Discovery has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (34)
2023 (47)
2022 (72)
2021 (82)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$17.5BKey Investors
JP Morgan
2025-12-05Acquired
2025-06-09Post Ipo Debt· $17.5B
2005-07-15IPO
Leadership Team
David Zaslav
President and CEO
Mark Thompson
CEO
Recent News
The Motley Fool
2026-01-25
2026-01-25
Company data provided by crunchbase