A-Line Staffing Solutions · 1 day ago
Financial Planning Analyst - San Antonio, TX {165378}
San Antonio, TX, US
Full-time
Onsite
Mid Level
$22.05/hr - $22.05/hr
3+ years expA-Line Staffing is a staffing solutions company seeking a Financial Planning Analyst in San Antonio, TX. The role involves supporting workforce management and real-time operations with a focus on collections finance, developing forecasting models, and analyzing operational data.
Human ResourcesInformation Technology
Responsibilities
Support Workforce Management and Real-Time Operations with a focus on Collections Finance
Monitor intraday contact volume and adjust workflows to ensure service level goals are met
Develop forecasting models and dynamic schedules using historical data and trend analysis
Analyze operational support data and prepare daily, weekly, and ad-hoc reports
Create dashboards to track KPIs, productivity, staffing efficiency, and agent performance
Support real-time staffing decisions and recommend improvements to optimize efficiency
Partner with call center leadership to respond to changing business needs
Track customer care output and productivity for resource planning and backlog mitigation
Collect and analyze Voice of Customer survey data to identify operational gaps
Assist with time-off scheduling and PTO approvals to maintain adequate staffing levels
Provide Level 1 IT support coordination, system access requests, and troubleshooting support
Support Quality Assurance, Training, and Workforce Management metrics and reporting
Participate in operational improvement projects and act as a team lead when assigned
Qualification
Required
3+ years of relevant experience
Strong collections background
Excellent attention to detail and organizational skills
Strong analytical and problem-solving abilities
Experience working with forecasting, reporting, and operational data
Ability to communicate effectively across teams and leadership
Required: High School Diploma
Preferred
Bachelor's Degree preferred
Benefits
Benefits are available to full-time employees after 90 days of employment
A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
Company
A-Line Staffing Solutions
A-Line Staffing Solutions is a staffing and recruiting company specializing in pharmaceutical, medical, and IT staffing services.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase