Spectrum · 5 hours ago
Lead Billing Representative
Blue Ash, OH
Full-time
Onsite
Entry, Mid Level
$20/hr - $30.10/hr
1+ years expSpectrum is a company that provides superior communication and entertainment products for residential and business customers. The Lead Billing Representative serves as the primary contact for the Customer Support Billing team, providing expert support for troubleshooting billing issues and handling complex customer inquiries.
Digital EntertainmentInternetTelecommunications
No H1B
Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience
Interact effectively with internal and external customers regarding products and services
Assist representatives with customer questions/escalations in a timely, thorough and efficient manner
Effectively present and discuss Charter’s products and services
Manage representative and customer interactions professionally and effectively
Coordinate and communicate with the Call Center Supervisor, to ensure efficient operations and customer satisfaction
Remain current and knowledgeable on every aspect of supported product
Comply with all company and call center policies and procedures
Accurately document customer account records based on actions taken
Fulfill work schedules as required
Identify training and skill gaps, and provide proactive feedback and recommendations for improvement
Perform other duties as assigned
Qualification
Required
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
Ability to read, write, speak and understand English
Strong communication skills
Ability to handle multiple tasks
Strong organization and time management skills
Excellent interpersonal skills
Proficiency with PCs, Microsoft Windows and general intranet navigation
Advanced knowledge/experience of internet/phone operations and/or telecommunications call center
High school diploma or equivalent
Successful completion of a minimum of 1 year as a CSR, having demonstrated knowledge and proficiency, consistently exceeding all objectives and qualitative requirements of the previous level
Experience in cable operations and/or telecommunications call center
Preferred
Previous customer service representative experience
Benefits
Comprehensive pay and benefits package
Incentive-based compensation such as bonuses
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-20
2026-01-06
Sports Business Journal
2025-11-08
Company data provided by crunchbase