The Midtown Group · 1 day ago
Call Center Representative
Philadelphia, PA, US
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrThe Midtown Group is a well-respected Philadelphia-based transit organization seeking Call Center Representatives to join its customer service team. This role involves assisting seniors and individuals with disabilities in arranging transportation services while providing professional and compassionate support.
DeliveryHuman Resources
Responsibilities
Answer inbound calls promptly and professionally
Process ride requests, changes, and cancellations via phone, fax, email, or internal systems
Maintain accurate call logs and documentation
Review customer eligibility through databases and scheduling software
Coordinate with internal departments to ensure accuracy of travel and customer information
Provide service details for paratransit and accessible fixed-route options
Escalate calls to appropriate resources and follow up when needed
Identify and report trends in customer inquiries or service issues
Assist with training and onboarding of new hires through side-by-side support
Perform clerical tasks such as faxing, filing, emailing, and data entry
Support additional tasks as assigned
Qualification
Required
Strong verbal and written communication skills
Active listening and customer-focused problem-solving abilities
Excellent data entry accuracy and attention to detail
Strong organizational and multitasking skills
Professionalism, punctuality, and reliability
Ability to work well with diverse populations and colleagues
Company
The Midtown Group
The Midtown Group is a staffing and recruiting company specializing in temporary, contract, and direct hire placement services.
Founded in 1989
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Helen Moreau
Chief Executive Officer, President, and Founder
Bryan Gross
President Contact Center Services
Recent News
2025-09-06
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