Callahan & Fusco, LLC. · 1 day ago
Manager of Legal Operations & Support Services
West Orange, NJ, US
Full-time
Hybrid
Senior Level
7+ years expCallahan & Fusco is a growing regional law firm, and they are seeking a seasoned Manager of Legal Operations & Support Services to provide firmwide leadership over paralegal and legal assistant operations. The role is responsible for centralizing ownership of legal support procedures and ensuring consistent execution across all offices and jurisdictions.
Law EnforcementLegalProfessional Services
Responsibilities
Serve as the single point of ownership for paralegal and legal assistant procedures across all offices
Act as a visible leader and advocate for legal support teams firmwide
Ensure consistent execution of legal support standards regardless of location or jurisdiction
Develop, implement, and maintain firmwide SOPs related to: Filing and service procedures, Mail handling, File and document organization, Calendar management, Legal support workflows and standards
Eliminate inconsistent office-specific practices unless jurisdictionally required
Oversee legal support workflows within a pooled staffing model
Ensure balanced workload distribution and appropriate escalation
Prevent unnecessary attorney-specific or file-specific assignments except where strategically required
Establish and enforce quality standards for legal support work product
Conduct periodic QC reviews
Identify systemic issues and implement corrective solutions
Identify staffing needs, capacity constraints, and workflow pressures
Develop data-driven proposals related to hiring, overtime, and corrective action
Partner with firm leadership on workforce planning decisions
Own the legal operations component of onboarding for paralegals and legal assistants
Partner with HR to ensure consistent onboarding across offices
Reduce ramp-up time and procedural confusion for new hires
Address friction and procedural inconsistency between offices
Reinforce a 'one firm, one standard' approach to legal support operations
Travel to firm offices as needed to support adoption and alignment
Qualification
Required
7+ years of insurance defense litigation experience
Strong working knowledge of New York and New Jersey practice (required)
Experience in litigation operations, paralegal leadership, or legal support oversight
Demonstrated experience owning SOPs, workflows, and quality control
Ability to lead across multiple offices and jurisdictions
Strong judgment, communication, and problem-solving skills
Preferred
Trucking and transportation litigation
Florida and/or Georgia insurance defense exposure
Experience in a multi-office or growing law firm environment
Familiarity with pooled staffing models
Company
Callahan & Fusco, LLC.
We at Callahan & Fusco, LLC maintain a steadfast commitment to providing our clients with a high level of representation and service.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Beth Callahan
Partner
Gabriel Costa
Partner
Recent News
Company data provided by crunchbase