HUB International · 2 hours ago
Senior Account Manager - Commercial Lines
Farmington, NM
Full-time
Hybrid
Senior Level
5+ years expHUB International is a leading insurance broker that advises businesses and individuals on risk management and insurance solutions. The Senior Account Manager will service and maintain existing accounts while identifying opportunities for business growth, ensuring high levels of client satisfaction and retention.
Financial ServicesInsuranceInsurTechRisk Management
Responsibilities
Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making
Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations
Provides a high level of support to Producers in obtaining, maintaining, and expanding business
May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures
Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts
Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval
Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues
Responsible for overall retention of accounts in assigned book of business
Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate
Manages, organizes, and conducts client meetings when necessary
Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary. Ensures the accuracy of data in those systems
Travels on company business as required. Prepares reports for management as required
Supports, mentors, and trains lower-level Account Managers and Assistant Account Managers, as necessary
Attends industry related continuing education training and courses
Qualification
Required
5-7 years of experience in commercial lines with insurance company/agency
Property and Casualty Insurance license
A high school diploma required; some college preferred
Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members
Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Ability and willingness to utilize company's computer system and software
Strong typing skills with an ability to compose clear and concise letters
Knowledge and understanding of policy forms and coverage descriptions
Organizational skills required
High attention to detail essential
Hybrid work schedule; must be onsite at the designated office location a minimum of three days per week
Experience working with large commercial construction accounts preferred
Preferred
Broker experience preferred
Willingness to attend educational classes desired
Benefits
Medical, dental, vision, and voluntary insurance options
Health Savings Account (HSA) funding
401(k) with company match
Company-paid life insurance and short-term disability
Optional supplemental life and long-term disability
Wellness programs and resources
Paid parental leave
Generous paid time off (vacation, holidays, sick, and personal time)
Strong work-life balance
Career growth and development in a rapidly expanding organization
A collaborative, high-performing team culture
Community impact through HUB Gives
Company
HUB International
HUB International is an insurance brokerage company that offers employee benefits, business, and personal insurance products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.5BKey Investors
Leonard Green & PartnersAltas Partners
2025-05-12Private Equity· $1.6B
2023-09-15Private Equity
2023-06-22Debt Financing· $6.9B
Leadership Team
Marc Cohen
Chairman of the Board and CEO
Joseph C. Hyde
Chief Financial Officer
Recent News
Calgary Herald
2026-01-11
Company data provided by crunchbase