AutoNation · 6 hours ago
IT Desktop Support Technician
Fort Lauderdale, FL
Full-time
Hybrid
Senior Level
5+ years expAutoNation is one of the largest automotive retailers in the United States, offering innovative products and exceptional services. The Desktop Support Technician will provide world-class service and desk-side support to internal corporate associates, troubleshooting and resolving escalated service desk requests.
AutomotiveCustomer ServiceRetail
Responsibilities
Install, configure, and perform minor repairs to various hardware, software, and peripheral equipment, following design or installation specifications
Set up new hire equipment for HQ employees, ensuring proper installation of cables, operating systems, appropriate software, hardware, and configuration
Respond to tickets and resolve issues in a proactive manner
Perform on-site and remote technical support for all HQ associates
Follow organizational guidelines for tracking inventory of all hardware and software resources
Software deployment
Microsoft AVD support
Dell Wyse Thin Client Backend configuration/Support
Mobile Device Management Configuration/support for HQ associates
Main POC for escalations
Executive Support
AV Support
Shipping equipment to HQ remote hires
Weekly on-call support rotation
Qualification
Required
Ability to multi-task and prioritize workload efficiently and effectively
Familiar with MS O365
Experience in trouble shooting Windows 10
AV Support experience
Excellent verbal/written communication and interpersonal skills
Valid in-state driver's license and have maintained an acceptable, safe driving record
High school diploma or equivalent
5-7 years' experience in technology field
Windows 10 / 11 OS proficiency
Azure Virtual Desktop Experience
Experience using remote access tools (TeamViewer)
Ability to prioritize and understand urgency and impact
Ability to write knowledgebase articles
Strong Customer Service skills
Exceptional listening skills
Excellent oral and written communication skills
Highly motivated individual
Ability to carry out the day-to-day functions of their job description independently
Ability to communicate clearly and succinctly
Ability to compose grammatically correct, concise, and accurate notes
Ability to work under pressure in a fast-paced environment
Must be able to lift 30 pounds
Benefits
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
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Company
AutoNation
AutoNation is an automotive retailer that buys and sells a selection of cars for the automotive industry.
10001+ employees
H1B Sponsorship
AutoNation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (8)
2022 (7)
2021 (5)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$700M2025-05-21Post Ipo Debt· $700M
1999-04-06IPO
Leadership Team
Thomas Szlosek
Executive Vice President and Chief Financial Officer
Jeff M Parent
Chief Operating Officer
Recent News
The Motley Fool
2025-12-18
Maryland Daily Record
2025-12-17
2025-12-11
Company data provided by crunchbase