UniUni · 11 hours ago
Key Account Manager
United States
Full-time
Remote
Mid Level
3+ years expUniUni is a North American leader in last-mile logistics, delivering tens of millions of parcels annually across Canada and rapidly expanding in the United States. The Key Account Manager will manage and nurture key client relationships, ensuring long-term partnerships and satisfaction while analyzing client needs and developing customized solutions.
DeliveryDelivery ServiceE-Commerce
Hiring Manager
Shuqi Hu
Responsibilities
Manage and nurture key client relationships to ensure long-term partnerships and satisfaction
Serve as the primary point of contact for key accounts, addressing inquiries, concerns, and service requests in a timely manner
Analyze client needs and develop customized solutions to enhance their logistics experience
Monitor and track key account parcel deliveries, proactively resolving any service issues
Conduct regular performance reviews with key accounts and provide data-driven insights
Prepare and present tailored quotations by applying pricing policies and market intelligence
Develop and maintain customer SOPs to ensure consistency in service delivery
Collaborate with internal teams to optimize service performance and improve customer experience
Track and manage account billing, ensuring invoices are processed and payments are collected on time
Identify growth opportunities within existing key accounts to drive additional revenue
Assist in the claims process and ensure timely resolutions for key account clients
Take on additional tasks as needed to support business objectives
Qualification
Required
Bachelor's degree in Business, Logistics, or a related field
Minimum of 3 years of experience in key account management, business development, or sales within the logistics industry (preferably small parcel last-mile delivery)
Proven ability to develop and maintain strong client relationships while achieving business growth
Strong negotiation, communication, and interpersonal skills with a customer-focused mindset
Proficiency in CRM software and Microsoft Office Suite
Analytical mindset with the ability to interpret data and market trends for strategic decision-making
Ability to multitask in a fast-paced environment and adapt to changing priorities
Willingness to travel as required
Preferred
MBA preferred
Company
UniUni
UniUni is a transportation company that offers services in freight and package transportation with logistics services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$205MKey Investors
Bessemer Venture PartnersDCM VenturesCeltic House Venture Partners
2025-06-19Series D· $70M
2024-11-14Series C· $30M
2024-04-16Series C· $50M
Leadership Team
Peter Lu
Founder & CEO
Michael Yang
Director | Chief Strategy Officer (CSO)
Recent News
Calgary Herald
2026-01-08
2025-12-24
Company data provided by crunchbase