Stylitics · 1 day ago
Client Success Manager
New York, NY
Full-time
Onsite
Mid Level
$93K/yr - $119K/yr
3+ years expStylitics is a retail AI platform that enhances customer experience and drives revenue for enterprise retailers. The Client Success Manager will manage client accounts, ensuring their health and growth while acting as a trusted advisor and collaborating with various internal teams to deliver solutions.
AnalyticsContent CreatorsE-CommerceEnterprise SoftwareFashionRetailRetail TechnologySaaSSoftware
Responsibilities
Manage a portfolio of 10–15 accounts, developing strategic success plans that align client objectives with Stylitics’ solutions
Serve as the primary point of contact for clients, fostering trusted relationships with executives and stakeholders, while surfacing feedback internally to enhance our products and services
Monitor account health, anticipate churn risks, and proactively implement retention strategies; own renewal activities and identify and convert expansion opportunities in partnership with Sales and internal teams
Continuously demonstrate ROI by providing data-driven insights, monthly performance reports, and executing client business reviews to reinforce value, opportunities, and areas of focus
Consistently achieve strong results on GRR, NRR, and client satisfaction (NPS/CSAT) as key measures of success
Partner with internal teams (Sales, Product, Engineering, Styling, Analytics, Operations) to deliver on client goals and support company-wide initiatives
Maintain accurate account documentation and information to benefit current and future team members
Continuously build the knowledge and competencies that drive client success, while supporting peer CSMs through best practice sharing, mentoring, and in-the-moment coaching; contribute to evolving client success frameworks, processes, and tools to scale best practices across the team
Qualification
Required
Bachelor's Degree from an accredited college or university in Fashion Merchandising, Business Management, Marketing, Communications, or other related fields
3+ years of account or project management experience within the B2B SaaS/E-commerce industry
Experience in creating customer Success Plans and building strategic roadmaps with customer stakeholders to achieve business objectives
Experience with retail, merchandising, e-commerce industries is a strong plus
Experience with tracking and measuring key business metrics (CARR, NRR, GRR)
Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
Strong problem-solving, attention to detail, organizational, and time management skills, along with demonstrated strategic thinking abilities
Preferred
Experience with process improvements and scaling processes to generate team efficiencies
Proficiency working with CRM software (e.g. Gainsight,, Salesforce etc.) and project management tools and ticket management tools (e.g. JIRA, Notion, etc)
Familiarity with the retail landscape and key industry functions (merchandising, marketing, buying, planning)
Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
Experience at a high-growth start-up and comfortable with the unknown
Benefits
Vision and dental insurance options that are fully covered by us
Medical plan coverage, with options that start at no cost to you
Competitive salary along with career planning for the future
For this role, stock options in a company that is growing rapidly and successfully
Commuter benefits program
Company matched 401k plan to help plan for your future
Generous paid time off policies
Work events - both virtual and in person
Access to ClassPass - a company paid benefit giving you access to numerous physical and mental well being needs
Working with fun, hardworking, nice people who are committed to making a difference
Company
Stylitics
Stylitics is the tech partner for retailers to inspire shoppers with personalized outfitting, styling, and bundling content.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$99.52MKey Investors
PSG EquityPeakSpan Capital
2022-03-25Series C· $80M
2019-08-26Series B· $15M
2017-07-27Debt Financing· $0.1M
Leadership Team
Rohan Deuskar
Founder & CEO
Zach Davis
Co-Founder, Board Member, and Chief Business Development Officer
Recent News
2024-12-16
2023-12-24
2023-12-24
Company data provided by crunchbase