Stride Bank, N.A. · 6 hours ago
Customer Service Representative
Enid, OK
Full-time
Onsite
Entry Level
1+ years expStride Bank, N.A. is seeking a Customer Service Representative to handle customer inquiries via telephone or email in a professional manner. The role involves assisting customers with bank products, troubleshooting issues, and maintaining customer information.
BankingFinancial ServicesPayments
Responsibilities
Maintains professional and friendly interaction with customers at all times
Troubleshoots process, system, and customer-related issues timely
Assists customers with questions regarding Bank products and systems, including but not limited to, accounts, debit cards, payroll cards, ATM, 24-hour phone banking, and internet banking
Assists customers with ordering of checks, debit cards, and payroll cards
Cross-sells Bank products and services to new and existing customers by identifying needs and opportunities
Updates customer information, including but not limited to, address, phone number, and employer, while on the phone with the customer
Prepares mailing of customer correspondence, statements, and pin number information
Forwards electronic transaction issue forms to the appropriate Bank personnel for research, when applicable
Maintains understanding of various regulations affecting transactions, including but not limited to, Reg. CC, Reg. E, Right to Financial Privacy Act, and Bank Secrecy Act
Performs other duties as assigned
Qualification
Required
High School Diploma or equivalent, required
1-2 years' experience in a customer service role, required
Excellent verbal, written, and interpersonal communication skills
Strong critical thinking and problem-solving skills
Ability to organize and prioritize work and meet strict deadlines in a fast-paced environment
Preferred
Previous experience in a call center environment, preferred
Company
Stride Bank, N.A.
Founded in 1913 and headquartered in Oklahoma, Stride Bank, N.A. is a full-service financial institution managing over $4 billion in assets.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Micheal Carr
Chief Technology Officer
Rance Pappan
EVP, Chief Financial Officer
Recent News
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2025-11-05
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2025-10-25
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