Capital Region BOCES · 6 hours ago
Help Desk Technician (NY HELPS)-Berlin CSD
Albany, NY
Full-time
Onsite
Entry Level
$45K/yr - $45K/yr
1+ years expCapital Region BOCES is seeking a Help Desk Technician to serve as the primary contact for employees needing technical assistance. The role involves troubleshooting hardware and software issues, logging support requests, and providing technical support via various communication methods.
EducationNon ProfitPersonal DevelopmentTraining
Responsibilities
Receives technical assistance/support requests via telephone, e-mail, computerized ticket system and in person for the support services provided by the assigned team
Reviews and resolves computer software and hardware problems of users
Logs requests for technical support into a computer, forwards requests as necessary
Troubleshoots routine and standard personal computer problems, and provides prescribed technical assistance if applicable
Answers telephones and direct calls as necessary
Travels between user specific locations, as needed
Installs personal computers and peripheral equipment as necessary
Installs/re-installs personal computer operation systems as necessary
Sets up personal computer operating systems, third party software, and data/Internet/Intranet access for user specific needs
Provides assistance to Resource Center users regarding the use of peripheral personal computer equipment and software
Maintains computerized files regarding the use of the divisions' services by other departments and sends billing statements to those departments
Meets with departments to provide technical assistance regarding departmental specific software, and acts as a liaison between the department and the vendor/manufacturer of the third-party software in cases of vendor required support and defective software/hardware
Maintains support documentation, files and records, as necessary
Performs related duties, as required
Qualification
Required
Graduation from an accredited college or university with at least a Bachelor's Degree in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field
Graduation from an accredited college or university with an Associate's Degree in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field and one (1) year of paid experience as a computer technician
Graduation from high school or possession of a high school equivalency diploma and two (2) years paid experience as a computer technician
Working knowledge of personal computers and the peripheral equipment
Working knowledge of modern office equipment and terminology
Working knowledge of modern information services terminology
Working knowledge of business English
Skill in the use of a personal computer keyboard
Ability to communicate technical information both verbally and in writing
Ability to use a personal computer
Ability to convey prescribed technical procedures via the telephone
Ability to follow oral and written instructions
Ability to establish and maintain effective working relationships
Company
Capital Region BOCES
Capital Region BOCES is a nonprofit organization that offers education, training, workforce development to students & school districts.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Versocki
Chief Technology Officer
Mark Jones
Deputy Superintendent and COO
Recent News
Albany Business Review
2023-11-14
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