Amazon · 4 hours ago
Customer Support Specialist - Billing, Amazon Healthcare Revenue Cycle
United States
Full-time
Remote
Entry, Mid Level
$20/hr - $22/hr
2+ years expAmazon is expanding its healthcare services and is seeking a Customer Support Specialist - Billing to manage patient inquiries and ensure high-quality care. The role involves handling phone calls related to billing, insurance claims, and payment inquiries while collaborating with healthcare providers and internal teams to resolve issues efficiently.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals
Utilize CI-CARE (a framework containing the key elements of a great interaction and effective communication that we use) in all interactions to ensure a positive experience
Collaborate with providers and operations team members to complete urgent tasks pertaining to patient billing issues and questions
Proactively reach out to patients with open balances to assist with payment options, educate on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, and maintain service level agreements in response time
Assist admins with our member’s billing needs via 1Life’s (our electronic medical record system) tasking system to provide the best customer service
Investigate claims through insurance to ensure they were processed according to the patient benefit plan
Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom,1Life, to be able to interact with team members and patients and complete daily work
Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting all in-office providers with urgent & stat patient needs
In this role, you'll handle inbound calls from One Medical patients (customers) regarding their medical bills, insurance claims, and payment inquiries
Daily activities include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies
You'll solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion
Regular communication with insurance companies to verify benefits and claim status is essential
The role requires documenting all interactions in the electronic health record system and following up on pending issues
Qualification
Required
2+ years of customer service in a healthcare call center environment experience
1+ years of medical billing, insurance claims, or healthcare revenue cycle experience
Experience in Microsoft Office Suite using electronic health records (EHR) or customer relationship management (CRM) systems
Preferred
Experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
Ability to work various shifts
Benefits
EAP
Mental Health Support
Medical Advice Line
401(k) matching
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase