PlusOne Solutions, Inc. · 18 hours ago
Product Support Specialist
Orlando, FL
Full-time
Onsite
Entry Level
1+ years expPlusOne Solutions, Inc. is seeking a Product Support Specialist to join their Field Service department. This role is primarily responsible for handling inbound calls and inquiries, assisting consumers and service technicians with appliance service and product support, and ensuring a high level of customer experience.
Document ManagementFinancial ServicesTraining
Hiring Manager
Wendell Vicente
Responsibilities
Receive incoming calls from consumers, dealers, distributors, and service technicians and providing diagnostic support on appliances and other products
Accept and handle technical/diagnostic calls and process emails/requests to set up new service
Escalate calls as needed to Field Technician/Engineer for more in depth technical/diagnostic assistance
Respond to customer and field technicians’ emails
Communicate to clients for approvals, diagnostic results, and shipping inquiries
Document support on warranty service calls in tracking database
Works closely with national service providers and individual service companies to provide product information and support
Complete status updates on service calls completion
Report common issues identified from service partners for escalation
Performs other specific duties or assignments as directed by Team Manager
Qualification
Required
High school education or equivalent is required
Minimum 1-year call center/customer service experience
Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills
Ability to read/understand service manuals/bulletins
Excellent communication and interpersonal skills – verbal and written, are required to effectively and accurately communicates in English via email, text, and telephone
Possess an attention to detail
Ability to work with minimal supervision and research using traditional and online resources
Working familiarity of various office equipment (telephone, computer, fax, copier, etc.) and be PC proficient with basic skills in Internet, Excel, and Word
Ability to type 45 wpm
Must be able to accommodate flexible work schedule based on business needs
Open Availability
Ability to regularly sit and/or stand for lengthy amounts of time, bending and reaching as necessary
Frequent use of fingers/hands to manipulate computer, telephone and other standard office equipment
Frequent documentation by handwriting
Ability to regularly lift and/or move up to 10 lbs.; frequently lift and/or move up to 25 lbs. and occasionally lift and/or move up to 50 lbs
Must be able to accommodate working in a moderate noise level environment
Company
PlusOne Solutions, Inc.
As the service industry’s leading risk mitigator, PlusOne Solutions® helps organizations bring order to the often chaotic world of contractor and vendor management.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.48M2025-06-06Acquired
2011-04-29Series Unknown· $0.48M
Leadership Team
Craig Reilly
Founder, President, and CEO
Scott DiNucci
Co-founder & CIO
Recent News
2025-12-18
2025-06-07
Company data provided by crunchbase