Public Utilities Commission of Ohio · 3 hours ago
Public Utilities Customer Service Investigator
Columbus, OH
Full-time
Hybrid
Entry Level
$25.77/hr - $25.77/hr
1+ years expThe Public Utilities Commission of Ohio is dedicated to ensuring safe and reliable utility services for consumers. In this role, you will investigate customer service complaints, educate customers on utility regulations, and mediate disputes between consumers and utility companies.
Utilities
Responsibilities
Answer incoming hotline calls or chats from Ohio's utility customers and provide relevant answers and resources for approximately 4 hours a day
Investigate, conduct research, and analyze data, statistics, and information pertaining to customer service complaints for 4 hours day
Conduct interviews regarding customer service issues
Determine areas of non-compliance and prepare correspondence and reports documenting specific recommendations for corrective action
Educate customers and utility company representatives on the Public Utilities Commission of Ohio's position on rules and regulations interpretation
This is a customer service position that does not involve law enforcement investigations
Qualification
Required
18 mos. trg. or 18 mos. exp. in customer service investigation; valid driver's license
Or 2 yrs. trg. or 2 yrs. exp. as investigator where experience does not correspond with cases/complaints/allegations to be assigned; valid driver's license
Or equivalent of the Minimum Class Qualifications for Employment noted above
Answer incoming hotline calls or chats from Ohio's utility customers and provide relevant answers and resources for approximately 4 hours a day
Investigate, conduct research, and analyze data, statistics, and information pertaining to customer service complaints for 4 hours day
Conduct interviews regarding customer service issues
Determine areas of non-compliance and prepare correspondence and reports documenting specific recommendations for corrective action
Educate customers and utility company representatives on the Public Utilities Commission of Ohio's position on rules and regulations interpretation
Preferred
Inbound call center experience
Utility experience
Experience interpreting the Ohio Revised and/or Ohio Administrative Code
Strong time management skills
Benefits
Cost of living adjustments
Longevity supplements after five years of public service
Wellness incentives
Company
Public Utilities Commission of Ohio
The Public Utilities Commission of Ohio (PUCO) affects every household in Ohio.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase