NEOGOV · 1 month ago
Configuration Management Specialist
Thurston County – Olympia, WA
Full-time
Hybrid
Senior Level
$98K/yr - $126K/yr
5+ years expNEOGOV is the Office of Financial Management in Washington state, dedicated to enhancing government services. They are seeking a Configuration Management Specialist to oversee configuration management processes for a cloud-based ERP solution, ensuring compliance and effective documentation while collaborating with various teams.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Coordinate reviews and updates of the Workday Configuration Management Plan
Chair the Configuration Control Board (CCB); schedule, organize, and facilitate CCB meetings
Monitor configuration management processes for compliance, identify and report non-compliance; escalate issues as needed
Coordinate configuration management audits; document findings and develop corrective action plans
Work with configuration teams to ensure complete and accurate documentation for minor and major configuration changes
Identify, log, evaluate, and direct incoming configuration management service requests
Identify, document, and baseline new configurable items
Coordinate requests for change and ensure appropriate routing
Configure tools and maintain documentation required for logging and executing configuration changes
Participate in deployment processes for Workday enhancements and updates, including configuration planning, testing readiness, and deployment activities
Monitor Workday tenant environments to ensure availability meets service-level thresholds
Provide outage and system status communication to users; follow escalation protocols
Assist with documenting standard operating procedures for ERP system administration as the post–go-live Named Support Contact (NSC)
Participate in process improvement initiatives and recommend enhancements to configuration management processes
Create documentation, workflow diagrams, charts, and artifacts illustrating processes
Lead or support the design and development of configuration management tools and templates
Assist with developing metrics, critical success factors, and key performance indicators; gather data and prepare associated reports
Qualification
Required
Strong knowledge of Workday configuration, tenant structure, and system functionality
Experience with configuration management principles, baselining, and change control processes
Ability to monitor system performance, interpret logs, and support issue escalation and resolution
Proficiency with tools used for tracking configuration items, service requests, and changing workflows (e.g., Jira, ServiceNow, SharePoint)
Skilled in analyzing data, developing metrics, and generating reports and dashboards
Ability to support testing cycles, including configuration validation, defect tracking, and deployment readiness
Strong documentation and technical writing skills, including SOPs, process diagrams, and configuration records
Excellent communication and collaboration skills for cross-functional work with technical and business teams
Ability to conduct training and promote understanding of configuration policies, procedures, and governance requirements
Demonstrated ability to support process improvement initiatives and enhance configuration management tools and workflows
Preferred
Bachelor's degree in computer science, information technology, or a related field
At least five (5) years of professional experience in managing or maintaining system configuration
Benefits
An environment of diversity, equity, inclusion, and belonging
Medical, Dental, Vision, and Life Insurance
12 paid holidays, 14 paid vacation days (minimum), and 12 days of sick leave per year
State retirement programs
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase