Mindlance · 1 month ago
Office Administrative and Customer Support - Customer Service Representative
Lenexa, KS
Full-time
Onsite
Mid Level
3+ years expMindlance is a company seeking a Customer Service Representative to provide support and assistance to clients. The role involves answering inbound calls, making outbound calls, and managing customer inquiries while maintaining professionalism and courtesy.
Human Resources
Responsibilities
Answer 50 – 70 Inbound calls per day
Make 60 – 80 Outbound calls per day
Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist
Accurately identify and escalate AE/PQC to client within 1 business day
Field caller complaints and escalate via the request for supervisor process
Respond to sample accountability emails within 24 hours of receipt
Daily spreadsheet completion & submissions (AV, Touchstone & FEDEX)
Data & Documentation management (DTP and usmmempsi.cc.com mailbox usage)
Attendance and On phone percentages (90% or better)
Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure
Qualification
Required
High School graduate
3-5 years customer service experience within an inbound call center environment
Above average computer skills
Exceptional written and verbal communications
Preferred
Some college
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
Kelly Services, Inc.
2025-05-17
2025-04-14
Company data provided by crunchbase