Komen Graduate Training Program UT MDACC · 14 hours ago
Information Services Manager - Enterprise Support Systems
United States
Full-time
Remote
Senior Level
$127K/yr - $223K/yr
7+ years expThe University of Texas MD Anderson Cancer Center is seeking an Information Services Manager in Enterprise Support Systems to lead the technology portfolio that powers Facilities Management. This role involves overseeing and transforming essential operational platforms, ensuring system reliability and modernization to support the institution's mission to end cancer.
Hospital & Health Care
Responsibilities
Provide leadership and oversight for the application portfolio supporting Facilities, Engineering, EHS, Capital Projects, Space Management, Utilities, and related operational teams
Ensure application stability, performance, and continuous improvement across IWMS and ancillary systems
Oversee operational support and project-based initiatives across complex Facilities-related technology platforms
Lead a team responsible for functional application support and enhancement within an ITSM framework
Apply ITIL-aligned practices for incident, request, change, and release management
Ensure consistent, high-quality service using enterprise platforms such as ServiceNow
Partner with Facilities leadership, Medical Device and Clinical Engineering teams, and Information Services to understand business needs
Translate operational requirements into sustainable, scalable technology solutions
Collaborate with external vendors to manage contracts, support, and delivery of enhancements
Provide direction, coaching, and prioritization for staff supporting Facilities applications
Balance operational needs with modernization efforts to ensure system reliability and future readiness
Oversee production support, issue resolution, and root-cause analysis for mission-critical systems
Drive improvements in service delivery, system performance, and team processes
Support technology governance, compliance, and alignment with institutional standards
Ensure documentation, release readiness, and lifecycle management for all supported systems
Perform additional duties as assigned to support Facilities Application Support and Enterprise Support Systems
Qualification
Required
Bachelor's Degree
7 years in information technology services, to include two years supervisory/management experience
Must pass pre-employment skills test as required and administered by Human Resources
The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment
Preferred
Master's Degree
Healthcare experience
Strong background supporting facilities, Operations or Asset Management technologies in a complex enterprise environment
Success leading application support teams with focus on service delivery
Budget/finance experience
Contract management
Information Technology Service Management (ITSM) experience
Information Technology Infrastructure Library (ITIL) experience
ServiceNow experience
Benefits
Paid medical benefits
Generous paid time off (PTO)
Strong retirement plans
Tuition benefits
Educational opportunities
Individual and team recognition
Company
Komen Graduate Training Program UT MDACC
Through generous funding from Susan G.
11-50 employees
H1B Sponsorship
Komen Graduate Training Program UT MDACC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase